CSM

Casino Shift Manager

Primary Function

To lead a team in the daily operations of the casino during their assigned shifts to ensure staffing levels are appropriate, enforcing compliance with Title 31 requirements, and federal, state, and local laws and regulations are being followed, and handling guest interactions to provide and maintain the highest quality guest experience possible.

Essential Responsibilities

All job duties are to be performed in accordance with Company Policies & Procedures, OSHA standards and other legal regulations and requirements. Essential responsibilities include the following. Other duties may be assigned:

• Onsite for 8 hours per day, 5 days per week.

• Ensure a smooth and profitable flow of all gaming related duties by properly staffing and documenting each shift according to business needs, and relaying information regarding potential shift issues to the incoming Shift Manager; maintain and oversee all dealer rotations and incorporate meal and rest periods.
• Consistently enforce Company policies and procedures, “Player Conduct Rules”; Problem Gambling Policies and Procedures, Minimum Internal Control Standards and Procedures as set forth by the California Gambling Control Act, and all principles of RBS (Responsible Beverage Service)
• Resolve disputes and guest complaints; diffuse problems by listening empathically to guests when they have complaints; follow up with guests by providing realistic solutions in a timely manner and making every effort to make the truly satisfied.
• Attend annual BSA/AML training, as scheduled.
• Communicate with guests who decline requests to provide required identification when currency transactions exceed $10,000 cash in or cash out.
• Communicate guest name and/or description on buy-ins over $2,500 to all Gaming Attendants.
• Report any suspicious activity observed to the General Manager and Compliance Officer and recording any suspicious activity on an Incident Report (“IR”) in the Casino Tracking System (“CTS”).
• Assist employees in reporting suspicious activity observed to the General Manager and Compliance Officer and completing an IR.

Supervisory Duties

• Effectively manage employee performance by consistently providing constructive feedback, taking a collaborative approach to employee development, and administering necessary training including evaluations and performance improvement plans. Hold team accountable and ensure the Company’s core values and performance standards are met.
• Monitor and consistently enforce all Meal Break and Rest Break policies for staff; review scheduling of meal breaks, ensure meal breaks are provided timely, and audit meal break time keeping for accuracy.
• Communicate with staff on any on changes or updates to Company policies or procedures, and train accordingly.
• Coordinate with the HR Manager to develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or a minimum of one year of related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondences, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be: