Customer Success Specialist | Sales & Support

Location: Myrtle Beach, SC
Job Type: Full-time
Schedule: 5 days per week (Day Shift, Monday - Friday)
Work Location: In person

Kingdom Designs is hiring a full-time Customer Success Specialist | Sales & Support in Myrtle Beach, SC. This is a full-time, year-round position with no seasonal layoffs.

If you have been looking for a company where you can grow, be counted on, and build a future instead of just filling a seat, we want to talk to you. We are growing fast, and the right person will have the chance to make a real impact here.

About Kingdom Designs

Kingdom Designs is a fast-growing printing and e-commerce company based in Myrtle Beach, SC. We serve businesses of all sizes, as well as hobbyists and crafters, locally and nationwide with products that are in high demand and often time-sensitive.

Our mission is simple: to be the trusted sidekick for businesses and creators by delivering strong service, reliable support, and high-quality products that help them grow. When our customers succeed, we succeed.

Our customers count on us for speed, quality, reliability, and follow-through. Many of them are running businesses of their own, which means they need more than a vendor. They need a team that communicates well, solves problems quickly, and helps them make smart decisions.

We are in the middle of a major rebuild and expansion across our systems, operations, and technology. We are modernizing the way we work internally and externally, and because we are still a tight-knit team, the right person can have real impact here.

This is not a place where great employees get lost in a company of hundreds. On a team our size, strong work gets noticed. Good ideas get heard. Going above and beyond can create real opportunity.

We are looking for people who want more than just a paycheck. We want people who care about helping others, want to improve, want to contribute, and want to grow with a company that is growing too.

About the Role

We are hiring a Customer Success Specialist | Sales & Support to help serve, support, and grow our customer relationships.

This role is about much more than answering questions. It is about building trust, understanding customer needs, solving problems, identifying opportunities, and helping customers succeed over time.

You will work with customers through sales and support conversations across phone, email, and messaging platforms. Some customers will need guidance. Some will need reassurance. Some will need solutions. Some will be ready for the next step in growing their business and will need someone who can recognize the opportunity and help them move forward.

This role plays a direct part in customer retention, customer satisfaction, repeat business, and revenue growth. It is ideal for someone who enjoys relationship-building, communicates with confidence and empathy, pays attention to detail, and takes pride in helping customers win.

What You’ll Do

• Serve as a key point of contact for customers across sales and support conversations
• Build strong customer relationships through proactive communication, follow-up, and dependable service
• Help customers find the right products, services, and solutions for their needs
• Respond to incoming support inquiries by phone, email, and messaging platforms
• Resolve customer issues quickly, professionally, and with strong follow-through
• Identify upsell and cross-sell opportunities by understanding customer goals and usage patterns
• Support the customer journey from first order through repeat business
• Collaborate closely with production, fulfillment, and leadership teams to help ensure a smooth customer experience
• Track customer communications, opportunities, and support activity using internal systems
• Maintain organized records and strong communication habits
• Stay knowledgeable about Kingdom Designs products, services, and programs
• Support continuous improvement by sharing ideas that improve the customer experience and strengthen internal processes

Who Should Apply

This role is a strong fit for someone who:

• Wants a long-term home, not just a temporary stop
• Genuinely enjoys helping customers and building relationships
• Communicates clearly, confidently, and professionally
• Has strong follow-through and does what they say they will do
• Notices opportunities and naturally thinks in terms of solutions
• Is organized, detail-oriented, and dependable
• Can balance service, sales, and problem-solving in a fast-paced environment
• Wants to learn, improve, and grow over time
• Likes the idea of having visible impact inside a growing company
• Wants to be rewarded for strong, consistent performance

Who May Not Be the Right Fit

This role may not be a good fit for someone who:

• Is only looking for a paycheck
• Prefers doing the bare minimum
• Struggles with follow-through or communication
• Does not enjoy working with customers
• Avoids accountability, urgency, or ownership
• Is not interested in growing with a company over time
• Is uncomfortable balancing support responsibilities with sales awareness

Qualifications and Skills

• Strong verbal and written communication skills
• Positive attitude and professional mindset
• Strong work ethic and team-player mentality
• Relationship-building ability and customer-first instincts
• Strong attention to detail and follow-through
• Problem-solving mindset with the ability to adapt and think quickly
• Ability to stay organized in a fast-paced environment
• Comfort working across phone, email, and messaging-based communication
• Ability to work well with internal teams and cross-functional priorities
• Must be 18 years of age or older
• Must be authorized to work in the United States

Experience

• 2 years of experience in customer success, account management, customer support, inside sales, business development, or another client-facing role is preferred, but not required
• Prior experience in custom apparel, DTF transfers, printing, e-commerce, or related industries is a plus, but not required
• We are willing to invest in the right person if they bring the right attitude, communication ability, professionalism, and desire to grow

Why This Opportunity Stands Out

• Full-time, year-round work
• No seasonal layoffs
• Real room for advancement as we continue to grow
• A smaller team where your impact is seen and felt
• A company that prefers to promote from within
• A growth-focused environment that values ownership and initiative
• The chance to join during a major stage of modernization and expansion
• The opportunity to help businesses and creators succeed with products and service they depend on
• A place where strong performance can lead to real long-term opportunity

Benefits

• Employee discount
• Professional development assistance
• Paid Time Off after 12 months.

Why Kingdom Designs

We are building a team of people who care about what they do.

At Kingdom Designs, we value people who want to improve, take ownership, help the team win, and grow into more over time. We believe the right workplace should challenge people, develop people, and reward those who consistently create value.

If you are looking for a career path, a team that values your effort, and a company where your work genuinely matters, Kingdom Designs may be the right place for you.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training

Language:

• English (Required)

Ability to Commute:

• Myrtle Beach, SC 29577 (Required)

Work Location: In person

Salary : $14 - $16