What are the responsibilities and job description for the Dispatcher-Call Taker position at King's Daughters?
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JOB SUMMARY
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The dispatcher-call taker position involves taking calls for scheduling and dispatching non-emergency medical services as well as emergency dispatching. Required to operate radio, telephone, or computer equipment at dispatch center and relay information to crews.
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DUTIES AND ESSENTIAL FUNCTIONS
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Overall performance rating of below indicated essential job duties:
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Determines priorities and coordinates dispatching of ambulance and ambulette crews on emergency, immediate, and prescheduled calls. Maintains contact with, and updates status and location of, all designated units.
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Enter, update, and retrieve information from a wide variety of computer systems. Operates a variety of communications equipment, including radio consoles and telephones.
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Can effectively coordinate with other emergency services for mutual aid or support.
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Answers questions and provides information to the public over the telephone.
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Uses good judgment in making decisions in emergency and routine situations.
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Views CCTV monitors reporting concerns to KDMC Security Officers.
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Charge Dispatcher-Call Taker additional duties include scheduling dispatchers-call takers, billing, processing patient transport reports for outside billing and overseeing day-to-day operations of the dispatch office.
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EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
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Minimum requirement:
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High school diploma or general education degree (GED)
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Basic Life Support (BLS) certification or obtain within 90 days of hire
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Current Driver’s License
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Nonviolent Crisis Intervention Certification (within first 6 months)
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Preferred qualifications:
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One year prior EMS or dispatch related experience
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WORKING ENVIRONMENT
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This job operates in a professional office environment routinely using standard office equipment such as computers and telephone.
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The noise level in this position is usually moderate.
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PHYSICAL DEMANDS
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Constantly required to maintain a stationary position behind a computer
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Constantly required to communicate with people telephonically requiring talking and hearing.
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Constantly required to operate a computer and telephone.
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Occasionally required to lift and/or move up to 50 pounds.
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
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