Senior Business Analyst

King County Metro Transit’s Facilities Division (TFD) has an exciting opportunity for a project and process leader to fulfill the role of a Senior Business Analyst. This position will be a crucial link between business needs and technology solutions, ensuring that our projects align with Metro’s belief that transportation is a human right.

The Transit Facilities Division is committed to serving our customers with excellence and fostering an equitable and inclusive environment where all team members are valued, respected, and able to operate at their full potential.

We are looking for a leader who promotes and builds upon these values with a foundation in Business Intelligence & Analysis, division wide visual management system implementation, leadership, and project management with the ability to consistently apply an equity and continuous improvement mindset.   

The Senior Business Analyst is pivotal in understanding and analyzing business processes while championing equity, social justice, and inclusion within the organization.

The ideal candidate will thrive in a fast-paced environment and be adept at managing multiple, competing priorities, while excelling in coaching, motivating, and unifying employees through building mutual respect and trust.

Additionally, the ideal candidate will possess the ability to apply the following key leadership traits:

• Motivated self-starter, with a can-do attitude in settings of ambiguity.
• Lifelong learner with a curiosity mindset. 
• Effective open-minded communicator, organized.  
• Adaptable to change, remaining positive and solutions oriented.
• Resilient, open to feedback, and not afraid to fail.

About Metro’s Transit Facilities Division:

King County Metro Transit’s Facilities Division maintains all Metro Transit properties, such as bus bases, park & rides, bus shelters, and offices and maintenance shops. Services include bus shelter repairs and replacements, bus shelter cleaning, trolley wire repairs, radio maintenance for buses, environmental spill clean-up, bus sign replacement, graffiti removal, and other facilities maintenance duties. Internally, team provides division-wide support functions for finance, budget, environmental compliance, safety, training, administrative services and new employee orientation. Planning, inventory/materials management, work center, workforce management, functional asset management, general/maintenance agreements, systems support, capital infrastructure, sustainable resources/energy.

Recruitment Information:

This recruitment will immediately fill one (1) Term-Limited Temporary (TLT)/ Special Duty Assignment (SDA) position with an anticipated duration of up to 12 months with the possibility of extension and may also be used to create an eligibility list for future Career Service, Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) vacancies valid up to twelve (12) months or until exhausted and at the discretion of the hiring authority. 

Who May Apply:

This position is open to King County employees and the public.

Questions? If you have any questions regarding this position or recruitment, please contact Daniel Russell, Talent Advisor at darussell@kingcounty.gov.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Job duties include but are not limited to:

• Focus on leading the Business Intelligence & Analysis and Data Integrity work while supporting the Workforce Development Team, Equity Office, and Continuous Improvement Office, any other teams within Business Transformation Team, as needed.
• Own all business processes and documentation related to Business Intelligence & Analysis, including work request intake and backlog management. Ensure necessary information for prioritization and work assignment, manage tasks, train team members, monitor assignments, and verify acceptance criteria from customers.
• Develop and implement a visual management system for the Division, which includes gathering requirements and customer needs for visual indicators, creating dashboards or tier boards, teaching teams the necessary behaviors and habits for daily board utilization, coaching leaders on Leader Standard Work and routines, and conducting internal audits to assess the system's maturity. 
• Lead the Data Integrity and Business Intelligence & Analysis teams to gather current state, requirements, and document complex data using techniques such as stakeholder interviews, surveys, workshops, data extraction, and analysis.
• Analyze data to draw insights and make data-driven recommendations that support decision-making. Experience with data visualization tools, including Power BI, is highly desirable. Ensure that data collection methods integrate equity principles.
• Lead and facilitate meetings by preparing agendas, coaching presenters, facilitating division meeting, and managing action items to ensure effective follow-up and execution. Foster a welcoming and inclusive environment for a diverse workforce with varying skills and abilities and encourage active participation and engagement from all attendees.  
• Lead change management initiatives by developing and executing strategies to support the adoption of new processes and technologies including developing change management plan. Communicate effectively with stakeholders, provide training and support to teams, and monitor the progress to ensure successful implementation and sustainability.
• Act as a coach and leader, fostering a collaborative and supportive team environment.
• Maintain a high level of organization in all aspects of the role and responsible for the teams completion of on-time work products.
• Manage projects by developing detailed project plans, setting timelines, and coordinating resources to ensure successful completion. Conduct risk assessments to identify potential issues, develop mitigation strategies, and monitor risks throughout the project lifecycle to ensure timely and effective resolution.
• Ensure exceptional customer service by actively engaging with customers and stakeholders to understand their needs, addressing concerns promptly, and providing effective solutions.
• Create comprehensive documentation, including detailed requirements specifications, use cases, data/process flow diagrams, business process models, and user stories.
• Other duties as assigned.

To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:

• A Bachelor (4-year) degree from an accredited institution in Business Administration, Public Administration, or related field of study AND two (2) or more years of work experience related to business process analysis and improvement OR any combination of experience, education, and/or training totaling six (6) or more years that provides the required knowledge, skills, and abilities to perform the duties of the position. 
• Skill and ability to build teams, lead others, coach, mentor, train and/or teach adult learners.
• Experience with SQL and Power BI or similar software.
• Knowledge and understanding of Equity and Social Justice principles.
• Advanced knowledge of data integrity, analysis, design, and development and maintenance of complex business and data management systems.
• Skill and experience extracting and analyzing data, solving complex analytical problems, and making recommendations based on analysis of data and information.
• Knowledge and skill in basic statistics and data analysis methods.
• Effective verbal and written communication skills, including preparing clear, concise reports and making presentations to diverse audiences. 
• Knowledge and experience with project management techniques methodologies and tools.
• Skill and experience facilitating small and large group meetings, process improvement workshops and/or discussion groups.
• Skill and experience working with a variety of individuals from diverse backgrounds and organizational roles, breaking down barriers to open communication and developing/maintaining collaborative relationships.
• Strong customer service skills and knowledge.

The most competitive applicants will possess these DESIRABLE QUALIFICATIONS:

• Knowledge of process improvement methods like Lean and Six Sigma.
• Knowledge and understanding of group dynamics and change management methods to build cohesive teams.
• Advanced knowledge of data visualization tools, including data analytics software and Power BI.
• Advanced knowledge of King County’s administrative systems, policies, and procedures.
• Experience working in a transit organization.
• Experience with designing and developing a Business Analyst Program.

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Daniel Russell, Talent Advisor at darussell@kingcounty.gov.

Required Application Material:

• An online employment application with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience). Be sure to list all job duties, dates of employment, and reasons for leaving.
• Attach a cover letter/letter of interest.
• Attach a sample work product demonstrating your skillset related to creating user-friendly, work-related dashboards, ideally a one-page PDF screenshot of a dashboard created in Power BI or similar tool. Please ensure all confidential and/or proprietary details are redacted/removed, if any. Please note: There may be a follow-up question related to presenting your submitted sample work product at the interview stage for this recruitment.
• Completed supplemental questions.

Selection Process:

Applications will be screened to determine whether candidates meet minimum qualifications, and for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as reference checks or internal record reviews.

Work Schedule:

This position is anticipated to be full-time. Typical work hours for this specific position are comprised of a 40-hour work week, normally 7:00 a.m.-3:30 p.m., Monday through Friday. This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime pay.

Hybrid Work and Onsite Requirements: 

The work associated with this position will be performed or conducted through a combination of teleworking and regular onsite work and meetings. Currently, employees in the Facilities Division are exploring working onsite three (3) days per week to align with County directions. Work schedules are subject to change based on operational needs.

Work Location:

The primary location of the position is at the King Street Center offices, 201 S. Jackson St., Seattle, WA 98104.

Union Membership: This position is represented by PROTEC 17

CLASS CODE / PAY GRADE 2811200 / 68 

Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER:

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For more information regarding this recruitment, please contact: Daniel Russell, Talent Advisor at darussell@kingcounty.gov.

Salary : $129,958 - $157,102