What are the responsibilities and job description for the Administrative Specialist II (Patient Services Representative) - Auburn Clinic position at King County?
Summary
Public Health – Seattle & King County’s Community Health Services Division is hiring for a career service Administrative Specialist II to join its team! This position supports a broad range of administrative support services, with primary focus on clinic/ program operations and program support, in a fast-paced public health center environment that are used by economically, socially, and culturally diverse populations. The successful candidate must have excellent customer service skills, in-person and over the telephone (discretion, patience, etiquette professionalism), critical thinking skills, and must be an independent self-starter with excellent time management and organizational skills. The candidate must be able to work with supervisors and staff to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.
Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.
Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx
Work Schedule
Typical work schedule is Monday through Friday, from 8:00 am to 5:00 pm. This is a non-exempt position and is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.
Work Location
The primary work location of this position will be at the Auburn Public Health Clinic, located at 901 Auburn Way N., Suite A, Auburn, WA 98002. This is a direct patient service role at the clinic and there is no telework available.
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Job Duties
- Serve as an initial contact for clients when they come into or call a Public Health Center.
- Welcome all clients, providing exceptional customer service, which includes treating all people with respect and warmth.
- Utilize language interpreters when appropriate to meet clients' needs.
- Identify when to triage by a healthcare professional is necessary and quickly identify potential emergency situations.
- Register, schedule and reschedule client appointments for a variety of site-based programs, requesting corresponding financial and insurance information, verify insurance coverage, entering insurance coverage into our EHR (EPIC) system, calculate fees, and collect payments as indicated by program, division, department or County, State or Federal financial policies.
- Provide assistance and referral support to those clients needing medical insurance, housing/food assistance and or ORCA cards.
- Coordinate patient and information flow while maintaining patient confidentiality and complying with Federal HIPAA laws.
- Accurately complete insurance information documentation along with other patient registration documentation data entry into our EHR (EPIC) for billing in a timely fashion.
- Process internal and external referrals for all staff at the site.
- Make appointment reminder calls and outreach phone calls, make copies, fax, US mail pick up, King County fleet vehicle repositioning at the end of the day for safety reasons and other general office and clerical duties.
- Provide full support to administrative office & janitorial inventory and supply efforts regularly: to include but not limited entire site inventory and supply management, placing requests for supplies to site-based buyer, confirming receipt of ordered supplies and providing that delivery receipt to buyer, and placing received supplies in appropriate storage areas.
- Provide complete site, division, department and County based medical records administrative support to include but not limited to: chart preparation, complete document preparation for EHR record scanning, scanning into EPIC Hylands OnBase, and indexing all scanned records on a bi-weekly basis.
- Be able and willing to provide administrative support to multiple programs potentially at multiple varying sites within Seattle & King County Public Health.
- Move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies without reasonable accommodation.
- Other duties include using a variety of computer programs including Epic (an electronic health record program), Infolinx look up, and Microsoft Office products.
Experience, Qualifications, Knowledge, Skills
Our ideal candidate will demonstrate the following (Minimum):
- Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences.
- Are computer-savvy and able to learn to use new computer programs and technical tools quickly.
- Proven 1 year of EPIC training and skills in a healthcare facility.
- Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
- Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
- Maintain confidentiality of client information.
- Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them.
- Can maintain their composure under pressure.
- Are committed to working with diverse populations with cultural humility.
- Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies without reasonable accommodation.
- Washington State Driver's License.
- Ability to travel within the designated territory.
The most competitive applicants will have the following experiences and qualifications (Desired):
- Bilingual and/or bicultural, English/Spanish or other language commonly spoken by our clients.
- Proven 3 years of EPIC training and skills in a healthcare facility.
Supplemental Information
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply
This career service opportunity is open to all qualified applicants.
The following items are required to be considered for this vacancy:
- NEOGOV Job Application - The responses on your job application should be thorough and complete and will be used in the screening process.
- Supplemental Questions - The responses to the supplemental questions should be thorough and complete and will be used in the screening process.
- Resume - Your resume should be thorough and complete and will be used in the screening process.
(Please note: Cover letters and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Contact
If you have questions or would like more information about the application process, please contact Salyse Duckworth, HR Analyst at sduckworth@kingcounty.gov.
Necessary Special Requirements
- The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
- The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
- For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
- When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
- If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
Union Membership
This position is represented by the PROTEC17 labor union.