What are the responsibilities and job description for the Resource Line Advocate position at King County Sexual Assault Resource Center?
Status: Non-Exempt
Reports to: Resource Line Manager
Function: To provide support and advocacy to victims of sexual assault and/or family, friends, or professionals via a toll free, 24-hour crisis and information line.
Hours: Part-time, average 12 to 18 hours per week, with a focus on night and weekend coverage. There is a potential for additional hours, as needed, on a varying weekly schedule. Must be open to working the following shifts any day of the week Sunday thru Saturday, though availability must include weeknight hours (6pm-6am) and weekend shifts. There is flexibility in the shifts assigned, and a schedule is posted each month for employees to plan around.
Ideal candidate has weekday business hour availability.
Resource Line shifts are as follows:
- 6a-12p
- 12-6p
- 6p-12a
- 12a to 6a
The selected candidate will need to complete 30 hours of paid training within the first few weeks of hire in order to start taking shifts.
Fully Remote – must reside in Washington State.
Please Note: This job is performed from the employee's home. This position requires the staff person to have a landline telephone with no extra features (i.e. call waiting, caller id, call blocking) must ring busy, must be in a private location that is free from distraction and noise. KCSARC provides a stipend for the monthly cost of this phone.
About KCSARC
At KCSARC, we not only value diversity – we celebrate it. We are committed to creating a team as diverse as the communities we live in, and we believe that the more inclusive we are, the better our team will be. We are rooted in a foundation of anti-racism and equity, which must be demonstrated in word and action. As a proud equal opportunity employer, we welcome all races, ethnicities, genders, abilities, identities, religions, and ages, candidates who are veterans, LGBTQ , and multilingual, candidates with diverse viewpoints and experiences, and candidates who have an EAD (Employment Authorization Document), regardless of immigration status.
Essential Functions:
- Provide sexual assault crisis intervention, support, information and/or referral via the telephone.
- Determine comprehensive service needs of callers.
- Provide information and referral.
- Provide support and information about the effects of victimization.
- Provide information about dealing with the trauma and aftermath of sexual assault.
- Provide information about the medical and legal issues related to sexual assault.
- Follow HIPAA guidelines.
- Provide information on services available in King County and surrounding areas
- Assess the medical needs of the client and provide information about medical issues
- Provide support and information related to the medical exams
- Assist clients and/or guardians to make informed decisions regarding psychological needs
- Provide information and assistance with Crime Victim Compensation application
- Input data into the Client Tracking System in a timely manner
- Work to continually assess service needs
- Attend Resource Line monthly meeting and other agency meetings as needed
- Back-up advocates who are unable to cover shifts due to illness, vacation, or other absences
- Other duties as assigned
Internal Relationships
- Actively participate in individual supervision
- Other duties as assigned
Technical Functions
- Ability to use Word, Access based database system, Outlook
- Keyboarding skills
- Ability to use a standard telephone
Personal Competencies
- Demonstrated interpersonal skills
- Demonstrated skills communicating with people in crisis
- Excellent decision making skills
- Excellent professional judgment
- Demonstrated written and oral communication skills
- Demonstrated active listening skills*
- Demonstrated problem solving skills
- Demonstrated empathic skills
- Knowledge of sexual assault victimization and the healing process
- Ability to work with independence
- Ability to work collaboratively within a team setting
- Ability to work with initiative and assertiveness
- Ability to educate callers on sexual assault trauma, offender traits and behaviors
- Understanding of cultural differences
- Ability to organize and prioritize competing work demands
- Ability to multi-task
- Ability to build rapport quickly
- Ability to read, write and speak English
- Accept and work in accordance with the Guiding Principles of KCSARC