Housing Assistant - Central Applications Center (Shoreline)

This position is open until filled; however, to ensure consideration applications should be received by July 30th, 2024 at 4:30 p.m.  

The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role. The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria and being the primary staff at the call center. Additionally, the Housing Assistant will provide customer service and program support via email and various written correspondence.

The strongest candidates will bring:

• A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
• An ability to handle a high volume of calls from a switchboard.
• Excellent communication skills as they will be working directly with our clients and third party agencies.
• A proven track record of being dependable.
• Experience working with diverse clientele and staff.
• Self-motivated professional with exceptional interpersonal skills.
• Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.

• Process and prepare a variety of documentation for program or department assigned such as applications, annual re-certifications etc., update client information in appropriate software application or database.
• Answer incoming calls, provide customer service, and respond to inquiries by telephone and written correspondence; provide information on housing assistance re-certification requirements to clients, landlords, and third parties; assist with the completion of standardized forms or documents; ensure documentation accuracy and completion; submit in a timely manner to ensure subsidy retention.
• Determine required verifications based on family composition, employment, income, and related criteria; mail out review letters and packets to clients.
• Explain policies and procedures for moving, changes in family income and composition, requesting a reasonable accommodation, complaint inspections, and porting to clients and landlords.
• Contact third parties to collect verification by phone, fax, and email; follow up with third parties when clarification regarding income, household composition, etc. is required; scan and index re-certifications, interims, and miscellaneous documentation into electronic records system.
• Schedule and facilitate meetings with applicants.
• Maintain records and files.
• Process mail, including pick up, delivery, opening, sorting, and dispersing the mail to staff.
• Assist with special assignments as requested.
• Maintain inventory, office supplies, and office equipment.
• Assist with training new staff as needed.

Required Qualifications: 

• High School Diploma or GED AND
• Minimal experience in administrative support work with customer service experience OR 
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

• Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files. 
• Demonstrated success providing customer service over the phone, via email and in person.
• Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast).
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
• Ability to work under stressful situations and manage stress appropriately.
• Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
• Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
• Shows willingness to learn new methods, procedures, and techniques.

• Consent to and pass criminal records background check.
• Consent to and pass required assessments.

Application Requirements:
To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary : $27 - $33