Sales Support

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.

The Position: This role is to provide a superior customer service wholesale experience for our high-volume grocery customers and national distributors. Your responsibilities will include sales support requests, order processing, verification of pricing and promotional data, customer service, working with our warehouses, freight consultant and brokers while also providing back up for Sales Support AR and the Inventory team as needed. You will work closely with our Family Flour Sales Support Manager and Sales Team in a fast-paced team environment to provide our customers service that exceeds their expectations in using King Arthur Baking as their trusted partner.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

Reports to: Family Flour Sales Support Manager

Location: White River Jct., VT, hybrid-remote with expectation for onsite work several times each week.

Essential duties and responsibilities

• Process all customer orders in accordance with established pricing and order requirement guidelines

• Consistently provide exceptional customer service to all customers, both internal and external.
• Accurately verify, record and research all discrepancies on orders.
• Notify Customers, Customer Sales Directors and Operations team of order delays, problems, concerns and coordinate efforts to minimize the negative impact to the customer and KAB’s liability for fines.
• Follow up with carrier or warehouse on all delays/short ships.
• Work with freight consultant to get a competitive freight rate and utilize their system to track pickup and delivery of orders. Work to file freight claims for damaged product.

• Process internal company orders for Bake for Good Kids, Baker’s Catalogue warehouse and ad hoc orders
• Communicate quality issues to the Quality Team to follow up on

• Maintain current knowledge of Sales Support AR and provide backup assistance as needed.

• Analyze and complete requests from Customers, Brokers and Customer Sales Directors, in a timely manner

• Functions as the liaison with freight consultant, multiple warehouses, Inventory team, Customers and Customer Sales Directors
• Set up new customers in conjunction with the Family Flour Sales Support Manager.
• Record and update Customer, Warehouse and Broker information in databases.

• Collaborate with marketing and sales to assist in the processing of Sales Samples for new item launches.

• Update and maintain the accuracy of our Sales Support user instructions.
• Show initiative in your responsibilities and expectations, focus on proactive measures.
• Take ownership of completing annual set goals.
• Team environment: you will share knowledge and experience with fellow team members, suggest areas for improvement to enhance overall performance of the company.

This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.

Minimum job requirements

• High school diploma or equivalent
• Minimum of 3 years’ experience in a customer service related field
• Proficient in Microsoft platforms: Outlook and Word and Excel

Skills required

• Strong Multi-tasking skills with ability to reprioritize multiple times a day
• Detailed Oriented
• Ability to follow up and provide clear professional written communication
• Ability to work independently with limited direction and utilizing training tools.
• Proven ability to be proactive and meet deadlines.

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meets deadlines
• Learns from mistakes, receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Community minded – gets involved, volunteers

Physical requirements/work environment

• 
  Ability to sit or stand and work on a computer for long periods of time

Safety

• Understand that safety is everyone’s responsibility, including mine
• Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engaged in safety and compliance training programs and encourage 100% team participation in same

Environment

• Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
• Educate oneself on KAB environmental campaigns
• Strive to continually improve and implement new processes to reduce our environmental impact

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

• Amounts vary based achievement of financial targets. Participation based on hire date and program entry date.