What are the responsibilities and job description for the Bilingual Call Center Representative position at King Architectural Metals?
Job Summary
Handle inbound sales calls and ensure that customer orders are handled in a manner consistent with the customer’s satisfaction and compatible with KAM standards of excellence. **The first 90 days are onsite. After 90 days, this position may qualify to work a hybrid remote schedule, one week at home / one week onsite.**
Responsibilities and Duties
Essential Duties and Responsibilities:
- Enter new sales orders.
- Convert previous quotes to new orders.
- Create and set up new accounts for new customers.
- Update and maintain current information on customers.
- Answer customer service, billing, and website calls, chats and e-mails.
- Other duties may be assigned by the manager, as needed.
Qualifications and Skills
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and with great enthusiasm, as well as a good attitude.
Education/Experience: This job requires a high school diploma or GED with minimum of one year experience in sales and/or a call center environment.
Knowledge, Skills, Abilities, and Competencies:
- Ability to read and comprehend simple instructions.
- Ability to communicate effectively with customers.
- Ability to add, subtract, multiply and divide in all units of measurement by using whole numbers.
- Ability to read a tape measure.
- Ability to apply common sense and understanding to carry out instructions that are furnished in written or verbal form.
- Ability to adhere to a comprehensive Quality Assurance program.
- Ability to solve problems that involve several variables.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must be able to make responsible decisions.
- Must have experience with word processing, spreadsheets, email, database software and Internet software.
- Ten key by touch a plus.
- Spanish fluency is a must.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Work from home
Experience:
- Sales: 1 year (Required)
Language:
- Spanish (Required)
Work Location: Hybrid remote in Dallas, TX 75228
Salary : $20 - $22