Entry-Level IT Support Specialist

Location: Los Angeles, CA

Pay: Up to $28.00/hour (DOE)

Schedule: Full-Time | Monday–Friday

Job Summary

We are seeking an Entry-Level IT Support Specialist to join a growing construction and service organization based in Los Angeles. This is an excellent opportunity for someone looking to build a career in IT while gaining hands-on experience supporting both office staff and field employees. The ideal candidate is customer-focused, technically curious, and eager to learn in a fast-paced environment.

Responsibilities

Technical Support

• Provide first-level technical support for office and field employees.
• Troubleshoot desktops, laptops, printers, mobile devices, and common software issues.
• Set up new employee workstations, user accounts, email access, and equipment.
• Install, configure, and update software applications.
• Assist with password resets and user access requests.
• Respond to IT support tickets and resolve issues in a timely manner.
  
  

Network & Systems Support

• Assist with maintaining company network, Wi-Fi, internet connectivity, and VPN access.
• Help troubleshoot network connectivity issues.
• Support the maintenance of routers, switches, firewalls, and other network equipment.
• Coordinate with vendors for internet and phone service support when needed.
  
  

Cybersecurity

• Assist in maintaining antivirus software and endpoint security.
• Help ensure security patches and software updates are applied.
• Support multi-factor authentication (MFA) administration.
• Follow company cybersecurity policies and best practices.
  
  

Hardware & Asset Management

• Prepare and deploy computers, monitors, printers, and mobile devices.
• Maintain inventory of IT equipment and technology assets.
• Coordinate equipment repairs and warranty service.
• Assist with company phone and tablet management.
  
  

Data & Backup Support

• Help monitor backup systems and verify successful backups.
• Assist with maintaining secure data storage and organization.
• Support business continuity and disaster recovery efforts.
  
  

Field Technology Support

• Provide technical support for tablets and mobile devices used by field personnel.
• Assist with GPS vehicle tracking and dash camera systems.
• Troubleshoot connectivity issues for remote job sites.
• Support electronic timekeeping and field reporting applications.
  
  

Documentation

• Maintain IT documentation, asset inventories, and equipment records.
• Create simple user guides and documentation for common procedures.
• Keep technology standards and support documentation up to date.
  
  

Qualifications

• Associate degree or technical certification in Information Technology, Computer Science, or related field preferred (or equivalent experience).
• 0–2 years of IT support or Help Desk experience.
• Basic knowledge of Windows operating systems and Microsoft Office 365.
• Familiarity with computer hardware, printers, mobile devices, and networking fundamentals.
• Understanding of Active Directory, user account management, or Microsoft Entra ID is a plus.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Valid driver's license and reliable transportation preferred, as occasional travel to local job sites may be required.
  
  

Preferred Skills

• Experience with ticketing systems.
• Knowledge of basic networking concepts (TCP/IP, Wi-Fi, DNS, DHCP).
• Exposure to Microsoft Intune, Azure/Entra ID, VPNs, or endpoint management tools.
• Familiarity with cybersecurity best practices and MFA.
  
  

Benefits

• Competitive hourly pay up to $28.00/hour, depending on experience.
• Medical, dental, and vision benefits.
• Paid holidays and PTO.
• 401(k) with company match.
• Opportunities for training, professional development, and career growth within the IT department.
  
  

This is a great opportunity for an entry-level IT professional looking to gain broad experience supporting users, infrastructure, and field technology while growing into a well-rounded IT support career.

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