Receptionist

Kindred Hospital Bay Area - St. Petersburg and Acute Rehabilitation Unit (ARU) is a 95-bed hospital offering the same in-depth care you would receive in a traditional hospital, but for an extended recovery period. With 82 long-term acute care beds, we partner with your physician and offer 24-hour clinical care seven days a week so you can start your journey to wellness. Comparably, our 13-bed ARU is designed for people who have experienced the debilitating effects of an acute injury, impairment or illness. Located south of downtown St. Petersburg where 4th Street turns into 6th Street, between 30th and 32nd Avenues, we have stunning, unobstructed waterfront views of the bay with easy access to public transit.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting with families to sign admission paperwork timely. When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges. 

Essential Functions 

• Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary. 
• Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance. 
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed. 
• Pages code blue, fire alerts, stat calls, emergency calls per protocol. 
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area. 
• Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls. 
• Notifies clinical leadership of emergency patients entering the hospital. 
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate. 

Knowledge/Skills/Abilities/Expectations 

• Approximate percent of time required to travel: 0%
• Must read, write and speak fluent English. 
• Must have good and regular attendance.
• Performs other related duties as assigned.

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)   

Licenses/Certifications

• None required

Experience

• On the job or equivalent training/experience in a healthcare setting.