Stand Manager

Job Summary  

This role plays a key part in supporting the stand’s growth, profitable operation and the preservation of 7 Brew’s culture, mission statement, and values. The position is responsible for the leader of their crew and maintains genuine connections with them and the unique nuances of business at their stand. 

Key Responsibilities 

• Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement  
• Provides regular feedback to each team member on strengths and areas of growth  
• Works with their crew’s needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines  
• Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold through eliminating waste and accurate counting  
• Ensures appropriate cash handling, deposits, and change for their stand 
• Facilitates team bonding and development through regular meetings and events for their Shift Leads and Brewistas, in both one-on-one and group contexts 
• Takes ownership of solutions, whether through solving the problem themselves or looping in an approved partner or vendor 
• Ensure crew is knowledgeable and meeting all health requirements 
• Is always developing new leaders to step into upcoming roles, regardless of current or future needs 
• Promptly implements and communicates directives from upper management 
• Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development 
• Collaborate cross-functionally with internal teams to support business initiatives. 
• Ensure compliance with company policies, industry standards, and regulatory requirements. 
• Analyze performance data and provide recommendations for process improvements. 
• Manage projects and timelines, ensuring deliverables are completed on time and with high quality. 
• Represent the company’s values and mission while fostering a positive, team-oriented culture. 
• Is willing to work a flexible schedule, which can include early mornings (5 a.m.), late nights (11:30 p.m.), multiple weekend days each month, and some holidays. 

Qualifications & Experience 

• Proven ability to manage projects, priorities, and deadlines effectively.  
• Strong communication, interpersonal, and leadership skills.  
• Ability to work in a fast-paced, growing organization with agility and adaptability.  
• Passion for building relationships and delivering excellent customer experience 

Skills & Competencies 

• Strategic thinking with a results-driven mindset.  
• Strong organizational and problem-solving skills. 
• Ability to motivate, coach, and inspire team members.  
• Tech-savvy and comfortable with data-driven decision making.  
• Visits the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties 
• Is always available by phone or in person to promptly address any needs at the stand 
• Collaborative approach to teamwork and leadership.  
• Can create and maintain genuine, uplifting interactions with strangers for up to two minutes at a time  
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products 
• Can work outside for prolonged periods, regardless of weather conditions  
• Can stand comfortably for hours at a time  
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand  
• Can safely walk in between and around cars in the drive thru line  
• Can safely use a utility knife  
• Can quickly and cleanly operate any position in the stand during peak hours  
• Can maintain awareness of the shift’s operations while working a position  
• Can assertively and graciously confront their friends to address operational, procedural, or cultural issues  
• Can adapt to problems and implement solutions during stressful situations  
• Effectively manages multiple projects and deadlines  
• Can effectively lead and direct multiple personality types under pressure  
• Has proven leadership abilities in a fast-paced environment with 40 team members  
• Beginner-level proficiency in Microsoft Office Suite