Manager Engineering - Measurement Technical Support

The Manager Engineering - Measurement Technical Support (Natural Gas) provides strategic and operational leadership for the Natural Gas Technical Support team within the Measurement organization. This role leads a team dedicated to ensuring accurate and reliable natural gas measurement across our operations. This role is critical for maintaining compliance, optimizing performance, and supporting field operations with expert measurement guidance.

The ideal candidate is both a people leader and a strategic thinker with a strong understand and background in natural gas metering, industry standards, and troubleshooting.

Key Responsibilities

• Collaborate closely with groups within Measurement (Volume Analysts, Balancing, EFM, Gas Quality, etc), Operations, and Field Management to identify discrepancies, drive resolution, and support high levels of accuracy.
• Lead and support efforts to help ensure our Technicians are adequately trained and equipped
• Serve as a key liaison between Measurement and Operations to help ensure alignment on procedures, data quality, and loss mitigation efforts.
• Lead cross-functional discussions on L&U trends, investigation findings, and improvement opportunities.
• Represent the Measurement organization in meetings with senior leadership, providing clear and concise updates on measurement initiatives, audit results, and L&U performance.
• Step in as needed to present complex technical issues, project updates, or performance summaries to executive leadership and cross-functional stakeholders.
• Lead and support the development and implementation of standardized L&U processes and best practices across all regions.
• Drive a culture of continuous improvement by working with, evaluating, and implementing, as appropriate, new technologies for metering/metering equipment as well as new analysis techniques.

Team Leadership & Strategy

• Lead, coach, and develop a highly knowledgeable group of gas measurement engineers and analysts.
• Define and execute the team's mission, vision, and roadmaps in alignment with Measurement leadership and organizational goals.
• Promote a culture of collaboration, precision, innovation, empowerment, and accountability.
• Establish clear objectives, KPIs, and performance metrics for the team and report progress regularly to leadership.

Stakeholder & Cross-Functional Collaboration

• Foster collaboration with Field Operations, Gas Operations, Commercial, EHS, and other business units to drive measurement best practices
• Solicit feedback from other business units regarding potential support improvements
• Partner with leadership to identify, prioritize, and resource new initiatives and enhancements.

Process Improvement & Project Management

• Identify opportunities to enhance measurement accuracy and efficiency
• Maintain and improve best practices for calibration, maintenance, and troubleshooting
• Lead projects to upgrade measurement technology and automate workflows

Data Analysis

• Mentor employees on investigation techniques from a meter level through an entire balance investigation
• Communicate findings and potential corrective actions to the organization
• Lead/support detailed investigations into potential sources of Lost and Unaccounted For (L&U) gas

Governance, Communication, & Continuous Improvement

• Maintain adherence to Kinder Morgan and industry standards
• Provide input on potential changes to standards and drive improvement where opportunities exist
• Develop and present reports for stakeholders
• Foster open communication across the team and stakeholders, promoting transparency and shared understanding of goals and challenges.

Position Requirements

Education

• Bachelor's degree in Engineering, or a related field.

Experience

• 7 years of experience in Measurement equipment and investigation techniques
• Proven leadership experience managing a team of measurement technical experts
• Strong understanding natural gas metering and Lost and Unaccounted For (L&U) investigation techniques
• Experience managing capital and operational budgets
• Strong knowledge of AGA/API standards and regulatory compliance

Key Skills & Competencies

• Strategic Leadership: Defines vision, sets direction, and delivers measurable results.
• Analytical & Technical Acumen: Leverages data to drive improvement and decision-making.
• Communication & Influence: Builds trust and understanding between technical and business partners.
• Collaboration & Relationship Building: Excels in cross-functional alignment and stakeholder engagement.
• Process Improvement: Identifies inefficiencies and implements practical, sustainable solutions.
• Accountability & Execution: Ensures timely, high-quality delivery and follow-through.
• Innovation Mindset: Encourages the adoption of new tools, technologies, and methods.

Other

• Approximately 15-20% travel.
• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers (for travel).
• Required to carry a company-provided cell phone and be available to respond during working and non-working hours.
• Must be able to work with a team, take direction from supervisor(s), adhere to required work schedules, focus attention on details and follow work rules.
• The successful candidate will be required to clear a drug screen and a complete background check, after an offer has been extended and prior to being employed.
• This position may perform other duties as assigned.
• Job title will be determined based on experience and skill set.
• The above statements describe the general nature and level of work being performed.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.