What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at Kinder Morgan?
Maintain professional relationships with customers, carriers and other KM departments/employees. Handle all required paperwork as defined in the truck Operating Procedures to efficiently execute customer truck orders in Kinder Morgan's Galahad inventory system and customer inventory systems. Requires close attention to detail, accurate calculations, to avoid serious and costly errors. working closely with multiple departments as a team to avoid conflicts and meet all customers needs / multiple demands. must be able to multi-task - creating plant operating orders, taking phone calls, interfacing with truck drivers, communicating via radio, contacting customers to resolve conflicts. Issue proper placards, seals, SDS, COA and product ID tags to driver. Obtain tare and gross weights of trucks; calculate quantity of product loaded. Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements. Accurately complete truck movement data in the KM and customer inventory systems. Provide 100% customer satisfaction. Follow through on customer related issues to ensure complete customer satisfaction. Maintain proficiency and accuracy using Customers orders, Kinder Morgan Order creation system (Galahad), and Kinder Morgan's dual verification procedure. Handle issues and problems related to the movement of the customers’ product by interfacing with the other Customer Service Represenatives, Operations Supervisor, Dispatch personnel, CSRs and the Sales Department to offer and execute solutions and adjustments in a timely manner. Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner. Perform job related special assignments as required. Monitor Customer inventory to ensure sufficient space/product available to complete requested orders to load or discharge trucks. prepare daily / weekly / monthly customer reports and or Bills of lading.
Position Requirements
Education Requirements: High school diploma and/or GED. College experience is a plus. Job Requirements: Plus to have at least 3-5 years experience working in the terminal industry and has knowledge of DOT rules and regulations. Must have experience dispatching, scaling trucks and calculating loads according to DOT regulations. Individual must have the ability to pass pre-employment testing. Individual must possess excellent math skills (addition, subtraction, multiplication, division, percentages and fractions) as well as being very detailed oriented in various applications such as Excel, Data Entry and Outlook. Must have the knowledge and ability with systems such as SAP and/or any other inventory systems. Must be very detailed oriented and have the ability to problem solve and troubleshoot. Must be able to work in a fast-paced environment with the ability the multi-task as well as manage the dispatching office with minimal supervision. Must be able to perform work as directed by management. Individual must possess excellent customer service skills as well as the ability to work from written and verbal instructions. Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules, as well as, take on additional job responsibilities as needed. Must be able to work quickly, independently and accurately under pressure. Maintain a regular, dependable attendance and high level of performance. Physical requirements include but may not be limited to walk up and down stairs, standing for extending periods of time and carry up to 25 pounds. Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers. Mandatory drug screen and background check upon hire. All other duties as assigned.
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.