Customer Service Rep - Senior

• Understand and support all CSR duties for bulk and liquid operations at all Charleston Terminals.
• Provide leadership support to CSR Team across Charleston Terminals.
• Support and implement process improvement initiatives.
• Prepare, process, complete and review for accuracy, inbound receipts, work orders, outbound shipment release documents, scale tickets and reports, as per Kinder Morgan and customer requirements.
• Work with operations management to schedule work, in order to meet both the customers' expectations and operational considerations.
• Research, prepare, and request inventory adjustments, lot adjustments, receipts and/or bill of lading revisions in the inventory system.
• Effectively communicate with customer, the status, discrepancies or any other needed information in order to have thorough knowledge of customer’s current on hand inventories, transfers and inbound and outbound orders via all transportation modes.
• Identifies, analyzes, and resolves customer issues.
• Prepare/supply all needed daily, weekly, monthly, quarterly or annual reports, as per Kinder Morgan and customer requirements.
• Operate scale, including creating, distributing and completing scale tickets.
• Understand Terminals Operating capabilities and processes.
• Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement.
• Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
• Accurately update/maintain the Galahad Bulk and Liquid inventory system as to reflect current activity and inventories.
• Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close.
• Provide any required billing information to Accounts Payable.
• Assist Customer Service Manager, Terminal Manager, Operations Manager, and co-workers as needed.
• Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings.
• Other duties as assigned

Position Requirements

• High school diploma or general education degree (GED).
• Prior experience in customer service, liquids or bulk terminal 3-5 years experience
• Must be willing to work shift and/or overtime hours during the week, weekends, and holidays as dictated by operations
• In order to appropriately perform essential duties of this job, regular work attendance is required.
• Proficient in Microsoft applications (Explorer, Outlook, Office, Excel, Word, and Power Point).
• Good organization and communication skills.
• Customer orientated and able to work in a team environment.
• Must pass and complete Safety training and any required Kinder Morgan site specific safety training as required by customers to work in their facilities and as required by all Kinder Morgan, Inc. locations.
• Must obtain and/or meet all requirements to enter foreign trade zones; such as background checks by both the U.S. Coast Guard and the Department of Homeland Security, i.e. obtain and maintain a Transportation Workers Identification Card (TWIC).
• Must be able to work with a team, take direction from supervisor, keep required work schedule, focus attention to details, and follow work rules.
• Communicate effectively by email, phone, fax and onsite and offsite meetings.
• Must treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold organizational values
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Observes safety and security procedures, uses equipment and materials proper and reports potentially unsafe conditions.
• Ability to add and subtract multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute ratio, and percent and to draw and interpret bar graphs.
• Manages difficult or emotional customer situations and responds promptly to customer needs.
• Maintain current and up to date files.
• Must be detail-oriented with the ability to multi-task, able to properly set priorities, and use time efficiently.
Able to remain calm and maintain focus in high volume, stressful and pressure situations.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.