IT Support Analyst

Brief Description

The Team:

At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers with a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding.

Position Summary

Kind Lending is seeking a reliable and service-oriented IT Support Analyst to join our growing IT team. This fully remote role is responsible for supporting a modern, cloud-first environment and providing high-quality technical assistance to employees across the organization. You will handle a wide range of support needs, maintain systems, and contribute to IT initiatives that improve our overall technology experience.

We're looking for someone who enjoys troubleshooting, learns quickly, and communicates with kindness—someone who can work independently while delivering thoughtful, people-first support.

Key Responsibilities

• Handle and resolve incoming IT support tickets submitted by employees across the organization using our ticketing platform (ServiceDesk Plus).
• Troubleshoot and resolve issues related to hardware, software, Microsoft 365, and device performance.
• Provide clear, user-friendly explanations and instructions to employees at varying technical levels.
• Support, configure, and manage Windows and macOS devices using Microsoft Intune.
• Assist with user communication and coordination for security-related alerts, as directed by the Security Engineer (e.g., Microsoft Defender notifications).
• Contribute to IT initiatives involving Microsoft 365, Endpoint Manager, Microsoft Defender, and Entra.
• Document processes, troubleshooting steps, and user guides to strengthen internal knowledge resources.
  
  

What We’re Looking For

• A kind, service-oriented professional who values a positive user experience.
• Great communication skills—able to explain technical concepts in simple terms.
• Solid troubleshooting abilities and a methodical, detail-focused approach to problem solving.
• Ability to work independently in a remote, fast-paced environment while managing multiple priorities.
• Proactive and resourceful problem solver with strong attention to detail.
• Experience supporting Windows 10/11, Microsoft 365, and MDM solutions such as Intune
  
  

Opportunities For Growth

At Kind Lending, we believe in investing in our people. This role is a great entry point into our IT organization, offering hands-on experience with enterprise tools and systems. You’ll have the chance to:

• Deepen your expertise in cloud technologies, automation, and modern endpoint management.
• Broaden your exposure to security operations and enterprise-scale IT systems.
• Contribute to and eventually lead IT projects as your skills grow.
• Advance into roles within engineering, operations, or security as part of a forward-thinking IT organization.
  
  

Pay Disclosure

The starting base pay for this position is $67,000/annually. The actual base is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future.

Disclaimer Statement

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a job. It is intended to be a general description of the principal requirements common to positions of this type.

Work Authorization

Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.

Other Duties

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.