Retail Trainer

Position Summary

The Retail Trainer is responsible for designing, delivering, and evaluating hands-on and classroom-based training for retail employees across all Kind Goods store locations. This role plays a critical part in employee development, ensuring retail staff operate in full compliance with company policies, state regulations, and QMS standards while promoting operational consistency and service excellence.

The ideal candidate will bring experience in Learning & Development (L&D) or HR training programs, with a proven ability to create engaging learning experiences that drive performance and compliance. Working collaboratively with Operations, Compliance, Quality, and HR, the Retail Trainer supports the rollout and maintenance of a structured training curriculum, reinforces SOP adherence, and monitors performance and compliance across retail operations including company policies, state regulations, and QMS standards while promoting operational consistency and service excellence.

This individual serves as a field extension of the company’s training and quality programs and is expected to model professionalism, accountability, and brand alignment in all interactions.

Key Responsibilities

• Conduct on-the-job and classroom training for retail employees on SOPs, compliance, and customer service.
• Deliver approved training modules developed in collaboration with the Operations Trainer.
• Evaluate retail staff performance and provide real-time coaching to ensure adherence to company policy and QMS standards.
• Analyze training effectiveness using KPIs and recommend improvements to enhance learning outcomes and employee engagement including completion rates, assessment scores, and compliance error reduction..
• Serve as a subject matter expert for retail training and development, advising leadership on best practices for employee growth and compliance including partner with store leadership to identify skill gaps, training needs, and opportunities for cross-training.
• Support rollout of the standardized training curriculum, ensuring consistency across all locations.
• Facilitate onboarding programs for new hires and continuing education for existing staff, ensuring a consistent and engaging learning experience and cross-functional development.
• Maintain accurate training documentation, including attendance, sign-offs, and follow-up actions.
• Provide routine training reports and updates to Operations leadership and HR for accountability and alignment.
• Support CAPA-related retraining to ensure compliance deviations are addressed effectively.
• Collaborate with Compliance, Quality, and Operations to ensure new processes and SOP updates are properly communicated and reinforced.
• Assist with development of scalable training materials documentation for future retail expansion.
• Step in to support retail operations during store visits when business needs arise.

Requirements & Competencies

• Previous experience in retail operations or cannabis dispensary environments a plus.
• Background in Learning & Development, employee development and organizational learning strongly preferred.
• Strong understanding of POS systems (Dutchie), Metrc, and retail SOP structures.
• Strong understanding of performance management, blended learning strategies and compliance training.
• Proven ability to train, coach, and communicate effectively with diverse teams.
• Excellent interpersonal, facilitation, and documentation skills.
• Detail-oriented, organized, and capable of managing multiple locations and schedules.
• Comfortable interpreting and applying KPI data to improve training outcomes.
• Experience with LMS platforms or structured training programs preferred.
• Demonstrated leadership, professionalism, and accountability.
• Must be willing to travel a minimum of 60% of the workweek to local store locations.

General Requirements

• Must be at least 21 years of age and eligible to work in the State of Missouri.
• Must maintain a valid Missouri Agent ID and pass all required DHSS background checks.
• Adhere to all DHSS, Metrc, and company compliance standards.
• Exhibit integrity, discretion, and professionalism when handling sensitive information.
• Maintain reliable transportation and valid driver’s license for travel between locations.
• Capable of working independently and collaboratively in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive) and other digital tools.
• Ability to stand or sit for extended periods and occasionally lift up to 25 lbs.

Program Development & Scalability

The Retail Trainer plays an essential role in the company’s training infrastructure by assisting in the deployment of a standardized, data-driven curriculum. This role offers an opportunity to shape the training culture within a growing retail organization. This includes participating in KPI development, training documentation, and continuous improvement initiatives that ensure scalability and consistency across all retail locations as the company expands.