What are the responsibilities and job description for the ADS - Office Administrator position at Kincaid Information Technology (KIT)?
Summary/Objective:
Assist the General Manager with daily administrative tasks. Coordinate and schedule service and installation appointments, working closely with Project Managers to ensure the right technicians are assigned to each job. Handle the completion and follow-up of service requests, ensuring customer satisfaction by preparing paperwork for any escalated calls. Manage the installation team's weekly schedule and keep the sales team updated in real-time. Oversee general office duties and manage relationships with vendors.
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds.
Position Type/Expected Hours Of Work:
This is a full-time office position (no work from home option). Days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m. This position may at times require longer hours or weekend work.
Travel:
Travel is primarily local during the business day, although occasional overnight travel may be expected.
Required Education, Experience & Abilities:
Applicants must be able to pass a pre-employment drug screening and Motor Vehicle Report with favorable results to be considered for employment. American Digital Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Competencies:
Assist the General Manager with daily administrative tasks. Coordinate and schedule service and installation appointments, working closely with Project Managers to ensure the right technicians are assigned to each job. Handle the completion and follow-up of service requests, ensuring customer satisfaction by preparing paperwork for any escalated calls. Manage the installation team's weekly schedule and keep the sales team updated in real-time. Oversee general office duties and manage relationships with vendors.
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Promote a culture consistent with the Core Values of Family, Safety, Service and Respect
- Serve as the primary contact between Human Resources and the branch. Oversee daily payroll to ensure technicians are recording time properly
- Provide Fast, Friendly and Fun customer service to both internal and external customers
- Communicate with technicians and other departments via email, text message and phone
- Use company software to document all service calls and installation schedules, making sure that all calls are scheduled to the appropriate technician and update customers as needed of technicians ETA
- Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
- Manage calls from customers related to service, billing, and installations or concerns and work to resolve them efficiently and effectively
- Make CSAT (Customer satisfaction) contact after the completion of sales orders
- Coordinate service parts for technicians by working with inventory management group
- Verify all paperwork is for installation technicians (Red Folder)
- Ensure cleanliness and maintenance of office space
- Vendor management
- Backup for warehouse
- Perform other duties and responsibilities as assigned by the General Manager
- Excellent professional communication and organizational skills.
- Team player with strong Commercial Awareness.
- Strong decision-making and problem-solving abilities.
- Excellent time management skills and results-oriented performance.
- Demonstrates ethical integrity while completing essential functions.
- Proven ability to process high volumes of work with great accuracy.
- Excellent customer service skills and the ability to communicate empathy.
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds.
Position Type/Expected Hours Of Work:
This is a full-time office position (no work from home option). Days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m. This position may at times require longer hours or weekend work.
Travel:
Travel is primarily local during the business day, although occasional overnight travel may be expected.
Required Education, Experience & Abilities:
- High school diploma or equivalent
- 2–5-year experience in a customer service and or dispatcher environment
Applicants must be able to pass a pre-employment drug screening and Motor Vehicle Report with favorable results to be considered for employment. American Digital Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Competencies:
- Excellent professional communication and organizational skills.
- Team player with strong Commercial Awareness.
- Strong decision-making and problem-solving abilities.
- Excellent time management skills and results-oriented performance.
- Demonstrates ethical integrity while completing essential functions.
- Proven ability to process high volumes of work with great accuracy.
- Excellent customer service skills and the ability to communicate empathy.