What are the responsibilities and job description for the Pool Supervisor position at Kimpton Hotels & Restaurants?
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Lead all aspects of the Pool operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon arrival to the pool and provide great service . Ensure all functions are carried out to maintain an environment of collaboration.
Some of your responsibilities include:
* Meet with staff to get any pertinent information at the start of shift and review the resort daily communication report
* Make sure all shifts are covered as scheduled, cover as necessary.
* Ensure the completion of AM/PM checklist.
* Handle guest situations as they arise in a calm and professional manner.
* Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
* Maintain professional contact with all other hotel departments.
* Ensure proper organization and planning or daily operations, maintain cleanliness and reporting engineering issues on a daily basis.
* Counsel and coach employees when necessary, using accurate documentation and techniques.
* Ensure all employees complete their duties before departing, that they are posted at their stations on time.
* Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
* Accountable for meeting or coming in under payroll and expense budgets.
* Assist in the maintaining of a Forbes 5* department (Training, Audits, walkthrough's)
* Assist the team at the Pool-- setting up chairs/cabanas, assisting guests
* Managing stock inventory and assisting in the ordering where required.
* Covering shifts on the floor if operation requires it
* Book Cabanas
* Supervise exceptional service in the cabanas and daybeds
* Assisting with carrying pool chairs and furniture when clearing and setting up the pool and beach
What You Bring
* 2 years of experience as a Pool attendant in a luxury resort
* Hospitality degree preferred
* Flexible schedule, able to work evenings, weekends, and holidays when needed.
* Proficiency in Opera
* Solid computer skills( Microsoft Office)