Director of Front Office

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all Front Office operations at Kimpton EPIC while upholding our signature Kimpton service culture. Set, elevate, and maintain an exceptional standard of guest experience throughout the department. Provide hands-on support, mentorship, and coaching to the team to ensure they are empowered, engaged, and delivering warm, personalized service.

Some Of Your Responsibilities Include

• Oversee daily Front Office operations, ensuring seamless arrivals, departures, and guest interactions that reflect the Kimpton EPIC brand.
• Lead, mentor, and develop the Front Office team, fostering a culture of warmth, service excellence, and empowerment.
• Drive guest satisfaction by monitoring service delivery, resolving guest concerns proactively, and personalizing the guest experience.
• Partner closely with Housekeeping, Engineering, Reservations, and other hotel departments to ensure consistent communication and operational flow.
• Manage labor, scheduling, and departmental budgets while optimizing productivity and maintaining elevated service standards.
• Monitor performance metrics, guest feedback, and operational trends to identify improvement opportunities and implement solutions.
• Ensure all Front Office processes, policies, and brand standards are followed and consistently delivered.
• Support recruitment, onboarding, and ongoing training for all Front Office team members.
• Lead by example in creating an inclusive, engaging, and service-driven workplace culture.
• Represent the department in leadership meetings and support broader hotel initiatives and goals.
  
  

What You Bring

• 2 years of experience in hospitality in a similar role
• Bachelor's degree is preferred.
• The ability to navigate challenging situations and interactions with diplomacy, professionalism, and integrity.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.
• A flexible schedule, with the ability to work evenings, weekends, and holidays as business needs require.
  
  

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.