What are the responsibilities and job description for the Bilingual Agency Customer Service Specialist position at Kimenker Insurance Agency Inc.?
Company Description Kimenker Insurance Agency Inc., an Allstate agency based in Las Vegas, is dedicated to serving local families with personalized insurance solutions. The agency focuses on building lasting relationships and helping customers align their coverage with their lifestyle, budget, and long-term goals. Team members take a big-picture view of customers’ needs, offering options across a wide range of insurance products and services. The agency is committed to supporting residents as they protect their homes, personal property, and financial futures, and to reviewing coverage as life circumstances change. Working here means joining a community-focused team that values trust, service, and clear guidance.
Role Description The Bilingual Agency Customer Service Specialist is a full-time, on-site role located in Las Vegas, NV. In this position, you will support customers in both English and another language (such as Spanish), responding to inquiries about policies, coverage options, and billing. You will handle incoming phone calls and walk-in visits, provide clear information, process routine service requests, and help customers understand their insurance choices. Daily responsibilities include maintaining accurate customer records, following up on outstanding issues, and ensuring timely resolution of service needs. You will collaborate with agency staff to support sales and retention efforts, contribute to a positive office environment, and uphold high standards of customer experience and professionalism.
Qualifications
Role Description The Bilingual Agency Customer Service Specialist is a full-time, on-site role located in Las Vegas, NV. In this position, you will support customers in both English and another language (such as Spanish), responding to inquiries about policies, coverage options, and billing. You will handle incoming phone calls and walk-in visits, provide clear information, process routine service requests, and help customers understand their insurance choices. Daily responsibilities include maintaining accurate customer records, following up on outstanding issues, and ensuring timely resolution of service needs. You will collaborate with agency staff to support sales and retention efforts, contribute to a positive office environment, and uphold high standards of customer experience and professionalism.
Qualifications
- Customer Service and Customer Experience skills to provide courteous, efficient, and solution-focused support.
- Customer Support and Customer Satisfaction skills to address inquiries, resolve concerns, and help maintain strong client relationships.
- Phone Etiquette skills to manage inbound and outbound calls with professionalism and clarity.
- Bilingual fluency (e.g., English and Spanish) with strong verbal and written communication skills.
- Ability to work on-site full-time in Las Vegas, NV, with reliable attendance and time management.
- Comfort with learning insurance products, policies, and agency systems; prior insurance or financial services experience is a plus.
- High school diploma or equivalent required; additional education or relevant certifications are beneficial.
- Strong interpersonal skills, attention to detail, and a commitment to non-discriminatory, inclusive customer interactions.