What are the responsibilities and job description for the Call Center/Customer Service Representative - Part Time position at Kimco Staffing?
The Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.
Location Huntington Beach
Hours: 8:00am - 4:45pm Monday-Friday
Pay: $20.00/hr
In addition to these duties, the Customer Service Representative will also:
The Following Personal Attributes/Skills are Required:
Location Huntington Beach
Hours: 8:00am - 4:45pm Monday-Friday
Pay: $20.00/hr
In addition to these duties, the Customer Service Representative will also:
- Answer customer calls and actively listen to identify their issues.
- Build customer relationships, earning their loyalty and trust.
- Enter customer orders and returns in ERP system.
- Troubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options, and resolving warranty concerns.
- Perform additional assignments per manager's direction.
The Following Personal Attributes/Skills are Required:
- Ability to read, write, speak, and understand English fluently.
- Excellent interpersonal, organizational, and communication skills.
- Excellent verbal and written communication.
- The ability to explain things easily in ways that people can understand.
- A proactive approach to problem solving in addition to reliable follow-through on a variety of tasks.
- A sense of urgency and efficiency in all tasks.
- Excellent time management skills; must be able to handle multiple priorities simultaneously and meet deadlines.
- Ownership of all assigned areas of responsibility.
- Attention to detail and accuracy; must be able to recognize and resolve discrepancies.
- Team player with a positive, “can-do” attitude that can work in a fast-paced environment.
- Good judgement and discretion.
- Ability to meet or exceed the company’s attendance and punctuality standards.
- Ability to work overtime as needed.
- Use miscellaneous office equipment (ex: calculators, computers, copiers, etc.).
Location/Region: Costa Mesa, CA (92627)
Salary : $20
