What are the responsibilities and job description for the Office Manager position at Kimbrell’s Furniture?
Benefits:
Office Managers are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.
This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality and excellent record keeping ensure that payment plans are recorded and followed as agreed. Bilingual is preferred but not required.
Responsibilities:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Office Managers are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.
This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality and excellent record keeping ensure that payment plans are recorded and followed as agreed. Bilingual is preferred but not required.
Responsibilities:
- Interact with customers diligently, courteously and professionally while collecting payments.
- Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
- Follow set strategies for collection procedures.
- Monitor accounts to identify outstanding debts.
- Ability to gather and verify customer’s personal and credit information.
- Retain customer loyalty while initiating processes for collection of payments.
- Maintain and update record of customers from whom collections are made.
- Proven experience or similar role.
- Cooperation and ability to work in a team setting is a vital skill required for this position.
- Knowledge of billing procedures and collection techniques.
- Working knowledge of MS Office and databases.
- Patience and ability to manage stressful work situations.
- Excellent communication skills (written and oral).
- Problem-solving skills.
- High school diploma is required.