What are the responsibilities and job description for the Front Desk Customer Service Representative position at Kimble?
About us:
Kimble Company is locally owned and operated by the Kimble Family, with over 75 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.
About the Role:
The Front Desk Customer Service Representative plays a key role in creating a welcoming environment and ensuring an excellent customer experience. This role is responsible for greeting guests, answering phones, handling inquiries, and providing administrative and customer support as needed.
Responsibilities:
- Greet and assist visitors in a professional and friendly manner
- Answer, screen, and direct incoming calls
- Respond to customer inquiries via phone, email, website or in person
- Process customer requests, complaints, and service needs
- Maintain a clean and organized front desk/reception area
- Assist with scheduling, data entry, and administrative tasks
- Support other departments with customer service-related duties
Qualifications:
- High school diploma or equivalent (some college preferred)
- Previous experience in customer service or reception role
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask and stay organized in a busy environment
- Proficiency with basic office equipment
Benefits:
- 401(k) retirement plan with match
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Employee assistance program (EAP)
- Health care and dependent care spending accounts (FSA)
- Life insurance and accidental death & dismemberment insurance.
- Paid time off
- Referral program
- Employee Discount Program
