What are the responsibilities and job description for the Collections Associate position at Kimble?
The Collections Associate is responsible for the day-to-day operations of the collections department.
About us:
Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.
Minimum Qualifications:
- High School Diploma or GED required.
- Previous experience in collections and customer service required.
- Proficient skills with Microsoft Office (Word, Excel, PowerPoint, and Access) required.
- Ability to maintain confidentiality of all reports and information.
- Highly detail oriented.
- Must be able to successfully pass pre-employment drug screen and background check.
- Ability to perform physical requirements of the position with or without reasonable accommodations.
Primary Responsibilities and Duties:
- Review accounts and prepare collection notices each month ensuring correct balance information is presented.
- Prepare monthly reporting for Commercial Sales Team regarding commercial accounts placed on suspension of service (Credit Hold). Update reporting with actions taken with customers.
- Cancel accounts monthly for nonpayment. Review delinquent accounts for write-offs and declined AUTO-PAY accounts.
- Ensure monthly reporting reflects correct account status and adjust accordingly.
- Perform duties of the collection clerk on a daily basis, as needed.
- Assist customer service department as needed.
- Regular attendance consistent with the Company Attendance Policy.
- All other duties as assigned by management.
Benefits:
- 401(k) retirement plan with match
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Employee assistance program (EAP)
- Health care and dependent care spending accounts (FSA)
- Life insurance and accidental death & dismemberment insurance.
- Paid time off
- Referral program
- Employee Discount Program
Schedule: Day shift | Monday to Friday | Weekends as needed