What are the responsibilities and job description for the Customer Service Team Lead- Full-Time position at Kimberton Whole Foods?
Description
Kimberton Whole Foods is a family-owned grocery store that’s been connecting communities with locally sourced, natural, and organic products for over 30 years. We’re thrilled to be opening our Eagleview location in Spring 2026 and are looking for a motivated, career-minded Customer Service Team Lead to help build a strong, collaborative team.
If you’re enthusiastic about customer service, team building, and creating a welcoming experience, this is your chance to grow with a company rooted in integrity and committed to supporting our local community.
Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week.
Availability: Availability to work opening, closing and midday shifts, supporting the store hours of 8am-8pm.
Hourly Pay: $20-$25, depending on experience.
Benefits: Full-time team members are eligible for the following benefits at Kimberton Whole Foods:
Extensive Medical Coverage, Vision Plan, Dental Plan, 25% off Store-Wide Discount, Employer Paid Short-Term Disability, Employer Paid Long-Term Disability, Employer Paid Life Insurance, Employer Paid AD&D, Voluntary Life Insurance, Employee Assistance Program, Flexible Spending Account - Healthcare & Dependent Care, 401K with matching 3% after one year and at least 1000 hours worked, Paid Time Off
Daily Operations: The Customer Service Team Lead's primary responsibility is to execute the following:
PHYSICAL CAPABILITIES:
Kimberton Whole Foods is a family-owned grocery store that’s been connecting communities with locally sourced, natural, and organic products for over 30 years. We’re thrilled to be opening our Eagleview location in Spring 2026 and are looking for a motivated, career-minded Customer Service Team Lead to help build a strong, collaborative team.
If you’re enthusiastic about customer service, team building, and creating a welcoming experience, this is your chance to grow with a company rooted in integrity and committed to supporting our local community.
Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week.
Availability: Availability to work opening, closing and midday shifts, supporting the store hours of 8am-8pm.
Hourly Pay: $20-$25, depending on experience.
Benefits: Full-time team members are eligible for the following benefits at Kimberton Whole Foods:
Extensive Medical Coverage, Vision Plan, Dental Plan, 25% off Store-Wide Discount, Employer Paid Short-Term Disability, Employer Paid Long-Term Disability, Employer Paid Life Insurance, Employer Paid AD&D, Voluntary Life Insurance, Employee Assistance Program, Flexible Spending Account - Healthcare & Dependent Care, 401K with matching 3% after one year and at least 1000 hours worked, Paid Time Off
Daily Operations: The Customer Service Team Lead's primary responsibility is to execute the following:
- Provides exceptional customer service while acting as a role model for fellow team members
- Ensures accuracy and security of all monies received by upholding money handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers.
- Schedules daily coverage of Cashier shifts.
- Manages and controls labor costs for the team.
- Develops and maintain Cashier training manual. Update the training manual.
- Submits order of all register supplies and store supplies.
- Ensures Cashier team is aware of any price changes, specials and any changes with policies or procedures within the store.
- Coordinates tasks for Front End team members when there are no customers at the checkout.
- Completes all special orders and fully understands the return policy.
- Works on the front end and with other department managers/team members as needed.
- Participate in the evaluation, coaching and development of Cashier team members in collaboration with the Store Manager.
- Support store experience by upholding KWF Guidelines for staff appearance, energy, quality and cleanliness.
- Ensures team member development including on the job training, supervision and support.
- Participates in scheduled management and departmental meetings to ensure core operational functions are followed.
- Servant leader; fostering team development and cohesion through service to each other.
- Excellent communication skills: oral and written.
- Strong analytical and mathematical capabilities.
- Organized and strong attention to detail.
- Ability to handle multiples demands, keeps calm under pressure.
- Motivated to working a flexible schedule including nights and weekends.
- Familiarity with natural foods.
- Thrives in leading a team in a fast-paced work environment.
PHYSICAL CAPABILITIES:
- Full sense range (vision, hearing and sense of smell) – the ability to read product labels, distinguish color & smell for quality control as well as the ability to communicate with the customers and co-workers.
- Lifting, gripping and carrying objects – up to 50-75 pounds frequently, including boxes, cans, tools and other products.
- Stooping, squatting, & kneeling – stoop and maneuver to pick up boxes from shelving and carts.
- Walking – short distances to bring items from miscellaneous areas.
- Standing- prolonged standing.
- Work environment – movement based with the majority of time being in motion (walking & standing) rather that sedentary (sitting).
- Climate – ability to work in cold environments (cooler, Freezer, back stock area) and handle cold products for extended periods of time on a regular basis.
Salary : $20 - $25