Warranty Coordinator

Warranty Coordinator / Administrative Assistant

Job Summary: Serve as the primary liaison between builders, homeowners, and our field teams, managing and scheduling service requests. Responsible for the end-to-end warranty process while also handling essential administrative tasks, including the filing and tracking of municipal building permits.

Essential duties and job functions:

• Scheduling warranty appointments

• Dispatching service providers

• Obtaining service providers

• Taking phone calls

• Answering emails

• Checking ITK or builder software for warranty related items

• Approving invoices

• Make sure appropriate back charges are sent to accounting

• Ordering parts needed for warranties

• Tracking down parts

• Delivering parts

• Creating/updating tickets

• Getting updates from service providers/KMS employees

• Communicating with builders, property managers, superintendents, and project managers.

• Updating various reports

• Applying for municipal permits

• Coding receipts

Competencies:

• Basic computer knowledge

• Knowledge of iPhone and iPad

• Self-starter

• Quick learner

• Flexible

• Able to prioritize

• Organization skills

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position is a safety sensitive position.

Why work for Kimbel Mechanical?

Kimbel Mechanical Systems, LLC is Arkansas' largest mechanical contractor performing work nationwide. We perform all phases of plumbing, HVAC, and electrical work on projects such as single-family homes, apartments, condominiums, hotels, and student housing. Kimbel offers employees year-round employment, top pay, and great benefits with opportunities for professional growth, and much more. At Kimbel, your career is our priority. With a structured Career Path laid out in front of you the day you walk in the door, Kimbel dedicates its commitment and resources to ensure you reach your career goals.

• Upon hire, PTO hours are added to your PTO account
  
  

• Health coverage: Choose either PPO or HDHP plan
  
  

• Dental and vision coverage
  
  

• Basic Life Insurance provided by Kimbel, additional voluntary life insurance policies available
  
  

• Short-term disability policy. At your one year anniversary Kimbel automatically enrolls employees in the company-paid short term and long-term disability policies at no cost
  
  

• Supplemental Accident and Critical Illness
  
  

• Secure Save Emergency Savings Fund
  
  

• 401(k) retirement plan with a match
  
  

• Six paid holidays, two paid volunteer days per calendar year
  
  

• 2 weeks paid parental leave, 4 weeks paid birth recovery leave
  
  

First 6 months of diapers and wipes provided by Kimbel for newborns