What are the responsibilities and job description for the Receptionist and Support Specialist position at Kimball, Tirey & St. John LLP?
We are an established real estate law firm with offices across California. Our San Diego office is looking for a Backup Receptionist/Support Specialist to join our fast-paced Collections Division. If chosen as the successful candidate, you will provide relief reception coverage during Receptionist breaks, overflow coverage throughout the day, and occasional full-day coverage when the primary Receptionist is absent.
About Us:
With over 45 years in the California legal industry and six offices statewide, our firm was founded on a commitment to customer service that has flourished within our culture of inclusion and diversity. We believe in working hard for our clients each day and in taking care of our employees so they are empowered to do their very best work. It is our mission to provide the highest quality, cost-effective legal services to our clients.
Compensation:
$21.00-$24.00/hourly benefits
Schedule:
Position is full-time at 40 hours/week. Our business hours are 8:00am-5:00pm Monday-Friday.
The primary responsibilities of this position require that the work be performed at the office full-time. We are not considering remote candidates at this time.
Responsibilities:
- Manage a high volume, multi-line phone by answering, screening, and forwarding incoming calls
- Extensive phone contact with courts, clients, attorneys, vendors, defendants, debtors and potential candidates for employment.
- Communicate with clients via phone and email to obtain necessary information
- Enter appropriate notes regarding accounts into electronic database
- Perform additional clerical and administrative duties as needed by the department
Required Qualifications:
- At least 1 year of high-volume, multi-line incoming phone call management
- Ability to answer over 200 calls per day within 3- 4 rings, quickly determine caller needs, and transfer each one to the appropriate recipient/resource
- Previous office administrative experience
- Customer service experience
- Strong attention to detail and data entry skills
- Minimum typing speed of 40 WPM
Preferred Qualifications:
- Rental housing industry experience
- Excel experience
Why Work for Us?
Our firm offers a rewarding work environment that values a work-life balance and fosters a culture of professional growth and opportunities. We provide a comprehensive compensation package that includes medical, dental, vision, life, disability insurance, 401(k), paid vacation, and sick time.
What employees are saying about working with us:
- “The people, atmosphere, culture, and work/life balance are great.”
- “I always feel included, respected, and a part of the team.”
- “I have been given so many opportunities to grow and have learned so much.”
Candidates who meet the criteria for the position will be contacted for the next step in the hiring process. Interviews are currently being conducted by phone or video with possible in-person interviews for finalist candidates.
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Salary : $21 - $24