Business Process Improvement Manager- Jasper, IN

The ideal candidate will be located near Jasper, IN and work primarily from our headquarters.

Role Description:

The Business Process Improvement Manager works closely with the Sr. Customer Service Operations Manager and Director of Customer Service Excellence to identify process and technology gaps for the Customer Service and Order Management teams. This role drives continuous improvement, project manages necessary changes within our digital platforms for the business side and monitors for functionality and adoption.

Responsibilities:

• Analyze business processes to determine areas for improvement.
• Investigate shortfalls, issues, and complaints in current business processes.
• Collaborate with other stakeholders to enhance productivity.
• Regularly monitors the implementation of solutions to achieve objectives and expected benefits.
• Perform necessary follow-up with business partners to ensure new or modified system functionality is performing satisfactorily and requirements have been met.
• Manage the scope and change control of projects in coordination with IT management and business partners
• Communicate ideas and opinions to other members of management.
• Identify and documents business and gap analysis for workflow.
• Communicate to the business and stakeholders on projects and initiatives.
• Participating in strategic planning sessions along with other members of management to set goals for improvement initiatives.
• Work with business functions to analyze existing processes / systems, operational challenges.
• Ensure accurate and organized process documentation in procedures, paperwork, and computer business systems.
• Support the Vision and Guiding Principles and Corporate Goals of Kimball International.
• Support safety and environmental efforts to better serve our employees and community.

Skills to Perform This Role:

Interpersonal Skills

• Team oriented & customer centric
• Ability to build and sustain relationships
• Acts with integrity and has respect for others' differences and opinions.
• Creates an environment that fosters collaboration
• Energetic, self-starter
• Creative, Flexible, tactful, and assertive
• Passionate, dedicated, reliable and genuine

Communication Skills

• Effective listening skills
• Fosters an atmosphere of open, non-defensive, two-way communication
• Strong presentation, written and verbal communication skills

Leadership Skills

• Embrace continuous improvement; facilitates change
• Prioritizes activities, decides upon a course of action, sets and meets deadlines while attending to record keeping and detail
• Persists in carrying out plans despite obstacles and difficulty
• Leadership and mentoring skills
• Confidence in your abilities to lead organizational change

Business Skills

• Results focused
• Ability to meet deadlines
• A sharp eye for identifying weak points in processes and organizational structures
• A strategic and analytical mindset
• A thorough understanding of the latest process enhancement strategies
• Dynamic thinking and problem-solving abilities
• Knowledge of departments and roles within organization; utilizes appropriate personnel when needed
• Excellent decision-making ability
• Ability to lead peers & excels at building creative solutions

Technical Skills

• Proficient in Excel, PowerPoint, Word, Salesforce.com & SAP
• Financial acuity with exceptional negotiation skills
• Uses business statistics & trends to aid in decision making

Qualifications:

Educational/Experience

• Bachelor's degree in business or process management
• Three years' experience in similar field

The ideal candidate will be located near Jasper, IN and work primarily from our headquarters.