What are the responsibilities and job description for the Receptionist - State Farm Agent Team Member position at Kim Varnadore - State Farm Agent?
Benefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Front Desk Receptionist – Customer Service & Support (Insurance Agency)
Kim Varnadore State Farm
Full-Time | In-Office
Kim Varnadore State Farm
Full-Time | In-Office
Be the First Impression. Deliver Great Service. Support a Busy Office.
Kim Varnadore State Farm is seeking an organized, outgoing, and customer-focused Front Desk Receptionist who thrives in a fast-paced environment. This role is perfect for someone who enjoys helping people, staying organized, and confidently handling multiple tasks throughout the day.
You will be the face of our agency—greeting customers, managing communication, assisting with basic policy updates, and helping customers understand billing questions—while supporting a high-performing team.
Licensing Requirement (Job Contingent)
A Florida 4-40 Customer Representative license is required for this role.
- If not currently licensed, you must be willing to obtain it
- We provide full guidance and support to help you successfully complete the licensing process
- Employment is contingent upon obtaining this license
Role Overview
As a Front Desk Receptionist, you will manage daily front office operations while delivering an exceptional customer experience. You will handle incoming calls, assist with simple policy changes, answer billing-related questions, and ensure customers are directed efficiently.
This is a service-first role with opportunities to support account growth through customer interactions.
Key Responsibilities
Greet customers in person and over the phone with professionalism and energy
Manage incoming calls, route inquiries, and schedule appointments
Assist customers with basic policy changes, updates, and documentation
Explain billing inquiries, payments, and account details clearly and confidently
Maintain accurate customer records and update information in the system
Handle multiple tasks and priorities in a fast-paced office environment
Follow up with customers to ensure needs are met and issues are resolved
Support the team with administrative tasks and daily office operations
Identify opportunities to connect customers with additional products when appropriate
What We’re Looking For
Highly organized with strong multitasking ability
Outgoing, friendly, and customer-focused personality
Strong communication and problem-solving skills
Ability to explain information clearly, especially billing and account details
Detail-oriented with strong follow-through
Comfortable working in a fast-paced, team-oriented environment
Previous receptionist, administrative, or customer service experience preferred
Basic computer skills (Microsoft Office, CRM systems)
What We Offer
Competitive base pay
Licensing support and guidance
Ongoing training and development
Supportive, team-oriented work environment
Opportunity to grow within the agency and insurance industry
Ready to Join a Team That Values Service and Organization?
If you enjoy helping people, staying organized, and being the go-to person in a busy office, apply today to join Kim Varnadore State Farm.