What are the responsibilities and job description for the IT Assistant position at Kim's Convenience Stores, Inc.?
Kim's Convenience Stores is a rapidly growing convenience store chain and we are searching for friendly, energetic, and highly motivated candidates to join our team!
We are looking for technically skilled candidates for the position of IT Assistant.
Benefits:
- 401(k)
- Paid Vacation
Schedule:
- Monday - Friday / 8-hour shift
- On call – weekends / holidays (rotating)
IT Assistant Responsibilities:
- Installing and configuring hardware and software components on location
- Troubleshooting and installing Printer/Copier/Scanner machine, hardware and software issues, point of sale systems, digital menu boards, online platforms
- Providing technical support for end users in Office 365 and other software
- Installing / Re-installing / Troubleshooting / Upgrading of Hardware/Software
- Work on rack and non-rack mounted equipment. (Audio, Camera, & Networking)
- Installing and upgrading various software as needed
- Provide support to users through Help Desk Ticketing, Phone, and Remote Desktop
- Establishing good relationships with all departments and colleagues
- Manage and update technical and procedural documentation as well as trouble tickets
- Performing duties as assigned by Manager/ Supervisor
- Associate degree or industry recognized certificate in Computer Science
- 2 years of experience in computer networks and systems administration / maintenance
- Strong knowledge of Microsoft Windows operating systems, Active Directory, & DNS
- Must possess strong knowledge of and be able to troubleshoot LAN, WAN, & VPN
- Must be able to lift to 30 lbs. and be able to work in confined spaces.
- Must be able to climb up and down a 10’ ladder
- Must be able to run network cables in attics and other cramped non-air-conditioned spaces for short periods of time.
- Must possess a clear driving record and be able to travel to locations to perform repairs
- Network related certifications a plus
- Good written and verbal communication skills
- Good interpersonal and problem-solving skills
Experience:
- Troubleshooting: 2 years (Preferred)
- Windows: 2 years (Preferred)