What are the responsibilities and job description for the Customer Service Professional position at Kim's Cleaners?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills and the ability to handle various customer inquiries effectively. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide support for product-related questions and issues.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions through data entry.
- Conduct outbound calls to follow up on customer inquiries or feedback.
- Collaborate with team members to resolve complex customer issues.
- Utilize Microsoft Office and other software tools to manage customer information.
- Uphold company policies while ensuring a positive experience for customers.
Skills
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Proficiency in English; bilingual or multilingual skills are a plus.
- Previous experience in customer service or client services is highly desirable.
- Familiarity with call center operations and outbound calling techniques.
- Excellent computer skills with the ability to navigate various software applications.
- Strong analysis skills for identifying customer needs and providing effective solutions.
- Experience with cash handling is beneficial.
- Typing proficiency for efficient data entry tasks.
- A positive attitude and the ability to work well under pressure while maintaining professionalism. Join our team as a Customer Service Representative and contribute to creating a positive experience for our valued customers!
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
Salary : $14 - $18