Shift Lead

Looking for a role that combines leadership, customer interaction, and a love for all things sweet? At Kilwins Ice Cream - Chocolate - Fudge in Orange Beach, AL, we’re searching for a dedicated Shift Lead to help us deliver the delightful experiences our customers know and love. Join a team where handcrafted ice cream, chocolates, and fudge are just the beginning of the magic we create every day.

As a Shift Lead, you’ll play a key role in ensuring our store runs smoothly and our customers leave with smiles on their faces. Your day-to-day responsibilities will include: - Leading and motivating team members to deliver exceptional customer service. - Overseeing daily operations during your shift, including opening or closing the store. - Ensuring product quality and presentation meet Kilwins' high standards. - Assisting with training and coaching team members to maintain a positive and efficient work environment. - Handling customer inquiries and resolving any issues with professionalism and care. - Supporting inventory management and maintaining a clean, organized workspace.

To thrive in this role, you’ll need: - At least 1 year of experience in a leadership or supervisory role, preferably in retail, food service, or a customer-facing environment. - A passion for creating memorable customer experiences and fostering a welcoming atmosphere. - Strong communication and organizational skills to keep the team on track and operations running smoothly. - A proactive, problem-solving mindset and the ability to stay calm under pressure. - Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

At Kilwins, we’re more than just a sweet shop—we’re a community. Our team is built on values of warmth, friendliness, and a shared commitment to making every customer’s visit special. When you join us, you become part of a supportive environment where your contributions truly make a difference.

If you’re ready to take the next step in your career and lead a team in a place where smiles, laughter, and delicious treats are all in a day’s work, we’d love to hear from you! Apply today and help us continue creating sweet moments for our customers at Kilwins Ice Cream - Chocolate - Fudge in Orange Beach, AL.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.