What are the responsibilities and job description for the Shift Leader position at Kilwins Chocolates, Fudge & Ice Cream?
*COMPLETION OF ATTACHED ASSESSMENTS HIGHLY ADVISED*
We are looking for a Shift Leader to oversee operations and workers during scheduled shifts. Shift Leader responsibilities include managing cash, leading the team in customer service, and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and effectively. If you’re a leader committed to quality service and have an interest in a positive and friendly environment, we’d like to meet you.
Responsibilities
- Provide direction and feedback to workers during shift
- Handle last-minute absences
- Train and coach new employees
- Inspect equipment and communicate the need for repairs or replacements to management
- Check cash drawers
- Ensure health and safety standards are followed
- Address customer and employee complaints
- Foster and maintain a positive work environment
Skills
- Proven experience as a Shift Leader or relevant managerial role
- Knowledge of relevant health and safety regulations
- Commitment to excellent service
- Working well within a team
- Leadership skills and ability to make decisions fast
- Strong problem-solving aptitude
- Ability to stand for long periods
- High school diploma is preferred
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $14 - $16