What are the responsibilities and job description for the Retail Store Supervisor position at Kilwin's Chocolates, Fudge & Ice Cream?
Love chocolate, ice cream, and working with a team that feels like family?
We’re looking for a Retail Store Supervisor who brings good vibes, strong leadership, and a love for creating memorable moments to our Kilwins location in the heart of New Orleans.
This isn’t your typical retail gig. At Kilwins, we serve joy by the scoop, by the square, and by the smile. You’ll be leading a team that makes people’s day. Your job? Keep the store running smoothly, keep the energy positive, and make sure every guest leaves happier than when they came in.
What You’ll Be Doing:
- Lead by example with warmth, kindness, and hustle
- Support and guide team members: train, schedule, encourage, repeat
- Keep an eye on quality: from our fudge to our waffle cones to our storefront window
- Jump in wherever needed: register, restock, clean, prep. No job too small
- Help guests find their favorite treat or discover a new one
- Make our store a place people want to come back to
Who You Are:
- You’ve got a great attitude and treat people with respect
- You’re reliable, organized, and take pride in your work
- You’ve managed or supervised a team before (retail or hospitality is a plus!)
- You’re comfortable being on your feet and lifting up to 50 lbs
- You enjoy working with a close-knit team and being part of a happy, busy environment
Basic Requirements:
- Must be 18 or older
- High school diploma or equivalent
- At least 1 year of experience in a leadership or supervisor role preferred
What You’ll Get:
- A positive, supportive workplace
- Free ice-cream (yep!)
- Opportunity to grow with us
- A chance to be part of something sweet
If this sounds like your kind of place, we’d love to meet you. Apply now and let’s build something amazing together, one caramel apple at a time.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Work Location: In person
Salary : $13 - $15