What are the responsibilities and job description for the Community Manager position at Kiln?
About Kiln:
Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of ‘flex office’ in the broader commercial real estate sector.
Our Core Values:
Human at the core
Achieve & Celebrate Together
Thoughtful and with Purpose
Always Evolving
Nothing short of Extraordinary
Scrappy & Ingenious
Our Mission:
Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
About You:
A Connector: You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.
A Master of Operations: You see the big picture and manage the small details. You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.
A Sales Driver: You have a knack for identifying growth opportunities. You meet financial goals and boost occupancy, all while ensuring members feel valued and supported. Your sales strategy is rooted in delivering exceptional experiences that drive results.
A Leader & Coach: You lead by example, fostering a culture of excellence and growth. You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.
A Local Tastemaker: You are deeply connected to your city’s entrepreneurial ecosystem. You know the startups, the key players, and the businesses that make your community thrive. Need to know the best Food and Beverage joint? You happen to be the expert on local hotspots.
A Hospitality Enthusiast: With a background in hospitality, coworking, or retail, you understand how to create elevated experiences. You take pride in offering more than just a workspace—Kiln is a lifestyle, and you make sure every member feels that.
About the Role:
The Community Manager will be the face of the Kiln brand in Tucson, Arizona. This person will lead the day-to-day curation of a vibrant community, support the development and management of a high-performing team, and ensure all aspects of the Kiln site run seamlessly to provide a dynamic and frictionless working environment for members. This role partners closely with the Area Manager to support Kiln’s success in the Tucson market and requires flexibility to adapt to evolving business needs and priorities.
Goals and Objectives:
- Provide a world class experience for Kiln members and guests
- Drive top- and bottom-line growth for the site through P&L ownership
- Implement practices to ensure operational excellence for the community
As Community Manager, You Will:
Create & Support Community: Design and execute community initiatives that foster meaningful connections, including events, member introductions, and communications. Proactively understand member needs and identify opportunities to enhance their experience.
Drive Sales & Performance: Support and execute strategies to achieve financial KPIs, including membership growth, occupancy, and event revenue. Lead tours for prospective members and contribute to a strong sales pipeline.
Manage Daily Operations: Oversee day-to-day site operations to ensure a seamless member experience. Coordinate maintenance, manage vendors, and ensure the space is consistently operating at a high standard.
Support & Lead Team Execution: Assist in recruiting, onboarding, and managing team members. Provide day-to-day guidance, support scheduling, and help ensure team members meet their individual and collective goals.
Engage in the Local Community: Build relationships within the local business and entrepreneurial ecosystem. Participate in events and create partnerships that enhance the Kiln community and drive awareness.
Execute Events & Programming: Maintain and execute a robust calendar of events, ensuring a thoughtful balance of educational, community-building, and lead-generating experiences.
As Community Manager, You’ll Need:
- Energetic, people-oriented professional
- Experience in hospitality, coworking, retail, or a related field
- Experience managing or supporting a team
- Customer service and sales experience required
- Project management and business operations experience
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Integrity, dependability, responsibility, accountability, and empathy
- Familiarity with the coworking and hospitality industry is a plus
- Passion for entrepreneurial communities
- Alignment with Kiln’s mission and values
Personal Qualities:
- People-first mindset
- High integrity and accountability
- Empathetic, dependable, and self-aware
- Entrepreneurial spirit
- Passion for building community
- Genuine alignment with Kiln’s mission and values
At Kiln, you’re not just running a workspace—you’re building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experiences—we’d love to meet you.