What are the responsibilities and job description for the Community Director position at Kiln?
More About Kiln:
Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of flex office in the broader commercial real estate sector.
About You:
A Connector: You are the go-to person in your community, effortlessly building meaningful relationships. Whether its introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.
A Master of Operations: You see the big picture and manage the small details. You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.
A Sales Driver: You have a knack for identifying growth opportunities. You meet financial goals and boost occupancy, all while ensuring members feel valued and supported. Your sales strategy is rooted in delivering exceptional experiences that drive results.
A Leader & Coach: You lead by example, fostering a culture of excellence and growth. You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.
A Local Tastemaker: You are deeply connected to your citys entrepreneurial ecosystem. You know the startups, the key players, and the businesses that make your community thrive. Need to know the best Food and Beverage joint? You happen to be the expert on local hotspots.
A Hospitality Enthusiast: With a background in hospitality, coworking, or retail, you understand how to create elevated experiences. You take pride in offering more than just a workspaceKiln is a lifestyle, and you make sure every member feels that.
About the Role:
The Community Director will be the face of the Kiln brand in SLC. This person will lead the curation of a vibrant community, recruit and manage a first-rate team to provide and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members.
Goals and Objectives:
- Provide a world class experience for Kiln members and guests
- Drive top- and bottom-line growth for the site through P&L ownership
- Implement practices to ensure operational excellence for the community
As Community Director You will:
- Create & Cultivate Community: Design and implement community initiatives that foster connections, including events, member introductions, and communications.
- Drive Sales & Growth: Achieve financial KPIs and revenue targets through membership sales, event revenue, and operational efficiency.
- Manage Operations: Oversee site operations, ensuring a frictionless experience for members. Coordinate repairs, maintenance, and improvements as needed.
- Develop & Lead Team: Recruit and manage a talented team, guiding their professional development and ensuring they meet individual and team objectives.
- Engage in the Local Community: Actively participate in local events, network with businesses, and elevate Kiln's presence in the Bozeman market.
- Oversee Events: Manage a robust calendar of events, balancing educational, member appreciation, and lead-generating programming to enhance the community experience.
As Community Director Youll Need:
- Energetic, people-oriented professional
- Minimum 5 years' experience in Hospitality Management
- Cold-outreach and sales experience
- A 'local' or several years' experience in the geographic area
- A strong, active professional network
- Experience managing a team of more than two people
- Project management and business operations experience
- Exceptional organizational and multitasking skills
- Strong verbal and written communication skills
- Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Familiarity with the Coworking and Hospitality Industry
- Passion and understanding for entrepreneurial communities
- Passion and understanding for Kilns mission and values