After-Hours Experience Associate

Salary: $18/hrAbout Kiln:Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 20 locations across Utah, Arizona, Nevada, California, Oregon, Colorado and Idaho with plans of rapid expansion throughout the U.S. Kiln is pioneering the future of hybrid work within the niche of flex office in the broader commercial real estate sector.Our Core Values:1: Human at the core2: Achieve & Celebrate Together3: Thoughtful and with Purpose4: Always Evolving5: Nothing short of Extraordinary6: Scrappy & IngeniousRole Summary:The After-Hours Member Experience Associate is the first point of contact for Kiln community members and acts as the face of Kiln on an On-Call basis varying between 0-10 hours a week typically. They will assist with after-hours events, ensuring events are going smoothly by assisting guests with any inquiries or issues.Goals and Objectives:Support the Community Management team to achieve the following:Personifies Kilns core values and strives to achieve our missionCreate a welcoming and collaborative community environment amongst our members through events and building relationships between membersEnsure that assigned Kiln facilities are fully operational and processes are running smoothlyDrive growth and promotion of Kiln-provided service offeringsTake direction from the Community Director to support the Community Team as requiredKey Relationships:Cross-functionality between other locationsMember communicationOperationsMajor Responsibilities:Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.Cheerful and friendly greeting of team members, Kiln members, and guestsServe as a point of contact for event attendees, vendors, and staff during eventsAssist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systemsEnsure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership optionsProvide feedback and suggestions for future event improvements based on observations and attendee feedbackParticipate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the buildingMay be included in special projects for operations teamIdeal Experience and Skills:Partial completion of a college degree preferred, not required.Office management or administrative experienceCustomer service or support experienceMust have strong verbal and written communication skillsExceptional organizational and multitasking skillsDemonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathyPassion for entrepreneurial communitiesPassion and understanding for Kilns mission and valuesProficient in basic computer skills.

Salary : $18