Collections Specialist - On Site

Killingsworth Environmental is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Collections Specialist to join our growing team.

Principal Responsibilities

• Provide stellar customer service from the greeting to the conclusion of the call.
• Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
• Contact clients to discuss their overdue payments.
• Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
• Manage delinquent accounts for debt collection efforts.
• Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
• Help customers understand their account ensuring satisfaction.
• Monitor and respond to customer emails.
• Utilize Pestpac consistent with AXC standards placing notes in accounts to document collection efforts.
• Forward call for cash payments that are received to the Customer Service Center.
• Document and escalate infractions reported by our customers.
• Comply with all company policies and procedures with all employees.
• Encourage and foster a harmonious workplace with a positive attitude.
• Collaborate with team members as needed.
• Maintain acceptable attendance and tardiness records.
• Other duties as assigned

Preferred Qualifications:

• Exceptional verbal and written communication skills
• Committed to accuracy
• Ability to demonstrate flexibility when needed
• Ability to work effectively in PestPac
• Exceptional customer service disposition

EOE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person