What are the responsibilities and job description for the Patient Service Specialist-Exit Desk position at Killingly Eye Care?
Job Overview
We are seeking a highly organized and friendly Patient Service Specialist – Exit Desk to join our team. The ideal candidate will be the first and last point of contact for our patients, providing exceptional customer service while ensuring a seamless check-out experience. This role requires a proactive individual who can multitask effectively in a fast-paced environment while managing a variety of administrative and patient service responsibilities, including scheduling follow-up appointments, collecting payments for services and materials, and ensuring patients leave with a clear understanding of their next steps.
Duties
- May greet and welcome visitors in a professional manner, ensuring a positive first impression.
- Answer phone calls and direct inquiries to the appropriate department or personnel.
- Scheduling appointments on doctor schedules.
- Perform insurance verification.
- Collecting copayments for appointments.
- Collecting payments for materials such as contact lens or eye glasses orders.
- Insurance verifications as needed
- Scanning documents as needed
- Perform data entry tasks, ensuring accuracy and confidentiality of information.
- Maintain filing systems, both electronic and paper-based, for easy retrieval of documents.
- Faxing incoming and outgoing faxing, faxing referrals and forms made by doctors.
- Checking out patients including scheduling follow up visits with doctors and special testing appointments.
- Provide customer support by addressing client questions and concerns promptly.
- Utilize Outlook teams applications for various administrative tasks.
Skills
- Proficient in computer literacy.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to proofread documents meticulously to ensure high-quality output.
- Effective team collaboration, positive attitude towards teamwork.
- Customer Service.
Join our team as a Patient Service Specialist where you will play a crucial role in creating a welcoming environment while supporting our operational needs.
Compensation negotiable depending on qualifications and experience.
Pay: $17.50 - $18.00 per hour
Work Location: In person
Salary : $18 - $18