What are the responsibilities and job description for the Client Support in Georgia position at Killerspin Table Tennis?
Killerspin Table Tennis is currently seeking a Client Service Representative in Georgia
As a CSR, you will assist with daily incoming calls, billing, endorsements, and general customer service for existing policies. Candidates should have a positive attitude, be able to multitask, develop relationships with clients, be able to stay organized and meet deadlines.
Responsibilities:
- Interact with customers via the phone, chat sessions from the public website
- Achieves call and availability metrics to assist in meeting customer service level expectations.
- Solve customer problems and find best possible solutions.
- Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
- Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills.
- Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner.
- Navigate multiple computer applications while interacting with customers.
- Understand which services will work best to successfully meet customer needs.
- Respond to customer voice mail and email messages.
- Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes.
Education
- High School Diploma
- Some College
Knowledge, Skills, and Abilities:
- Ability to exercise influence and create good outcomes.
- Willingness to learn new skills and ability to adjust to changes quickly
- Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
- Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required.
- Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
- Must be able to respond to high volume telephone inquiries.
- Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center.
- Interpersonal and listening skills to build solid relationships inside and outside the organization.
Benefits:
- Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals and profit sharing.
Salary : $22 - $45