What are the responsibilities and job description for the Product Operations Specialist position at Kikoff?
Product Ops Specialist
About This Role
The Product Operations Specialist will play a critical role in supporting Kikoff’s newest and most impactful product experiences. Reporting to the Product Operations Manager, you’ll be responsible for recurring operational tasks, hands-on product quality work, and early-stage user research to help surface insights that shape our roadmap.
This role is ideal for someone who values operational rigor, loves digging into details, and enjoys solving problems through structured investigation. You’ll work closely with Product, Engineering, and CX partners to keep our systems running smoothly and ensure our customers have a great experience.
Roles And Responsibilities
At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.
Why Kikoff
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
🏥 Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
📈 Meaningful equity in the form of RSU's
🏝 Flexible vacation policy to help you recharge
💰 Competitive pay based on experience consisting of base equity benefits
Location: Hybrid, 3 days onsite in San Francisco, CA.
Visa sponsorship available: Kikoff is willing to provide sponsorship for H1-B visas and U.S. green cards for exceptional talent.
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following for more information.
If you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, Kikoff will consider for employment qualified applicants with arrest and conviction records.
About This Role
The Product Operations Specialist will play a critical role in supporting Kikoff’s newest and most impactful product experiences. Reporting to the Product Operations Manager, you’ll be responsible for recurring operational tasks, hands-on product quality work, and early-stage user research to help surface insights that shape our roadmap.
This role is ideal for someone who values operational rigor, loves digging into details, and enjoys solving problems through structured investigation. You’ll work closely with Product, Engineering, and CX partners to keep our systems running smoothly and ensure our customers have a great experience.
Roles And Responsibilities
- Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency.
- Support user research and interviews to help scope early product ideas and identify opportunities for improvement.
- Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves.
- Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed.
- Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes.
- 0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome).
- Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks.
- Experience identifying or diagnosing issues using structured problem-solving approaches.
- Strong written communication skills for documenting issues and collaborating with cross-functional partners.
- Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly.
- Curiosity for how products work under the hood and eagerness to learn technical debugging basics.
- Strong Preference: Basic programming experience (SQL, Python, etc)
At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.
Why Kikoff
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
🏥 Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
📈 Meaningful equity in the form of RSU's
🏝 Flexible vacation policy to help you recharge
💰 Competitive pay based on experience consisting of base equity benefits
Location: Hybrid, 3 days onsite in San Francisco, CA.
Visa sponsorship available: Kikoff is willing to provide sponsorship for H1-B visas and U.S. green cards for exceptional talent.
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following for more information.
If you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, Kikoff will consider for employment qualified applicants with arrest and conviction records.