Customer Service Rep - Dispatcher

What if the next phone call you answer changed someone's day for the better?What if your voice became the reason a customer feels supported, understood, and taken care of?What if your job could be both stable and deeply rewarding?At Kight's Quality Air in Indianapolis, IN, those "what ifs" are everyday reality. We're growing fast and expanding our team with a full-time, hybrid Customer Service Rep - Dispatcher who thrives on helping others, keeps things running smoothly behind the scenes, and loves being the calm, capable presence customers rely on.Let's Talk Benefits Right Away:$19 - $25 per hour, plus bonuses and performance incentivesHealth insuranceLife insuranceBonus structurePTOIRAGrowth opportunitiesUniformsCompany partiesWHY THIS ROLE MATTERS:As our new Customer Service Rep - Dispatcher, you'll be at the heart of our operation. Your work directly impacts how efficiently our technicians move, how satisfied our customers feel, and how seamlessly our day runs. It's a role where organization, communication, and people‑skills come together to create meaningful results.What You'll Do:Answer inbound calls with professionalism and empathyMake outbound calls to customers with clear, timely communicationRespond to email inquiries with accuracy and attention to detailManage technician schedules and help keep workflow on trackCollaborate closely with the team to ensure all job details are correct and completeThis is a full‑time position, Monday through Friday, between 8 AM and 5 PM. After training, enjoy a hybrid setup with 3 remote days per week. Prefer the office? You can work in‑office daily. As the company grows, in‑office work may become standard.THIS IS US:Founded in July 2021 by Aaron Kight, Kight's Quality Air is an HVAC company designed for those seeking meaningful careers. With over a decade of industry experience, we foster a supportive workplace centered on professionalism, honesty, and integrity. We value quality work at fair prices, use no-pressure sales, and treat customers and coworkers like family. As a growth-oriented organization, we invest in our team through ongoing education and training opportunities to enhance both technical and communication skills. Committed to community and affordability, we provide an environment where friendly professionals can build long-term careers and make a positive impact. If you're ready to grow with a company that invests in you, join the Kight's Quality Air team and build your future with us!APPLY NOW!We've made it simple, fast, and mobile-ready with our initial application.Those Who Should Apply Have:ServiceTitan experienceGreat attention to detailStrong communication skillsDispatch experience (preferred)Proficiency with Excel (preferred)Become our Customer Service Rep - Dispatcher today!Must have the ability to pass a background check and drug screening test.Job Posted by ApplicantPro

Salary : $19 - $25