What are the responsibilities and job description for the IT Support Specialist position at Kier & Wright?
Who we are
Since 1972, Kier Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects. For more information about our services, visit kierwright.com. EEO
IT Support Technician
Kier Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage the ticketing queue, set up computers, and fix routine hardware and software issues.
Additionally, you will get hands-on Tier 2 responsibilities. You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects. This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.
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Responsibilities
- Responding to requests for technical support in a timely fashion
- Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
- Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.
- Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.
- Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.
- Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventory
- Server & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.
- Assist the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts.
- Other duties as assigned
Qualifications
- Bachelor’s degree in Computer Science or a related field or equivalent experience
- 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.
- General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).
- Familiarity with or high willingness to learn Windows Server environments.
- Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
- Basic experience with PowerShell programming or scripting is a plus
- Strong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment.
- Valid driver’s license and reliable transportation for occasional travel to regional office locations
Why Kier Wright?
- Great culture – Team Collaboration, Innovative problem solving, Responsive to clients, Passionate about work
- Pay: 25.00 – 30.00 per hour, DOE
- Medical, Dental and Vision 100% paid for by Kier & Wright for you family
- 401(k) and Profit Sharing
- Paid Holidays
- Generous PTO
- Free office snacks
- Much more!
Salary : $25 - $30