What are the responsibilities and job description for the Technical Support Coordinator position at Kiemle-Hankins?
We want you! For almost 100 years our calling card has been that we have the most dedicated professionals in industrial maintenance. If you're looking for a great employer, come join our Crown Point team in the exciting role of Technical Support Coordinator!
Kiemle-Hankins offers competitive wages, employee profit sharing and bonus plans, a 401(k) with a history of generous employer matching, holiday and vacation pay, paid sabbaticals, healthcare benefits, plus a great working environment.
Our Technical Support Coordinators:
- Handle the majority of the inbound calls related to their group of accounts
- Takes the lead in providing customer and job communications
- Provides service and sales support for service and maintenance of rotating equipment and power equipment
- Generate customer deliverables including quotes and reports
- Utilizes company CRM to document all customer interaction and job status
- Participates in the buying process, researching material and suppliers, issuing purchase orders and reviewing received material
- Take the lead in communicating to other company teammates (managers, supervisors, field sales) on customer and job information
- Co-ordinate the use of vendors or subcontractors
- Check on status of customer orders
- Communicate with the team and/or the customer regarding scheduling issues
- Participate in outbound marketing and sales efforts
- Backup all other office staff positions as required
Qualifications
- Experience in a heavy industrial service environment preferred
- Technical sales and service knowledge in a related industry (power transmission, electrical supply, etc.) helpful
- Minimum Associates Degree preferred (or related experience)
- Strong written and verbal business communication skills
- Interest and ability to learn and be trained in new areas
- Experience with Microsoft office suite products and CRM systems