General Manager

General Manager – KidStrong Mechanicsburg

Mechanicsburg, PA | Full-Time | $55,000–$60,000 Base Salary Performance Bonus Opportunities (up to $71,500 earning potential)

Lead a Business. Inspire a Team. Change Kids' Lives.

KidStrong is more than a kids' activity center—we're helping kids build confidence, character, and strength that lasts a lifetime.

We're looking for a highly driven, organized, and self-motivated General Manager who is passionate about leading people, growing a business, and creating exceptional experiences for families.

This isn't your typical management position.

Our General Managers are business leaders. They are responsible for growing memberships, building community relationships, developing an incredible team, and ensuring every family has an outstanding experience from their very first interaction with KidStrong.

If you enjoy setting ambitious goals, motivating a team, and taking ownership of results, you'll thrive here.

What Success Looks Like

Our General Managers are responsible for the overall success of the center, including:

• Growing memberships and consistently achieving sales goals.
• Creating an exceptional member experience that drives long-term retention.
• Recruiting, coaching, and developing an outstanding team.
• Building meaningful partnerships within the local community.
• Leading daily operations with excellence.
• Delivering the high-energy, positive culture KidStrong is known for.

Sales Leadership

Sales is the heartbeat of our business.

Our General Manager leads all membership sales efforts and creates a culture where every family receives an exceptional experience from their first phone call through becoming long-term members.

Responsibilities include:

• Owning monthly membership goals and center performance.
• Following up with every lead through calls, texts, and emails.
• Conducting tours and enrollment appointments.
• Tracking sales metrics and identifying opportunities for improvement.
• Creating local marketing initiatives and community partnerships.
• Attending community events and representing the KidStrong brand.
• Inspiring the team to embrace sales as serving families—not selling to them.

If you're energized by achieving goals and helping people make life-changing decisions for their children, you'll love this role.

Leadership

Great teams don't happen by accident.

You'll:

• Recruit, hire, and develop exceptional coaches.
• Create a positive, accountable, and fun team culture.
• Coach team members through regular feedback and development.
• Celebrate wins while holding high standards.
• Lead by example every single day.

Center Operations

You'll oversee every aspect of daily operations, including:

• Monitoring KPIs and business performance.
• Scheduling and staffing.
• Maintaining a clean, organized, and welcoming facility.
• Delivering outstanding customer service.
• Ensuring operational excellence every day.

Coaching

Although this is primarily a leadership role, our General Managers stay connected to our mission by coaching several classes each week.

You'll:

• Coach approximately 3–5 classes weekly.
• Deliver KidStrong's curriculum with enthusiasm and professionalism.
• Celebrate children's milestones.
• Complete KidStrong Coach Certification.

Who You Are

We're looking for someone who naturally takes ownership and doesn't wait to be told what to do.

You are:

• Highly self-motivated.
• Extremely organized.
• Driven by goals and measurable results.
• Comfortable having sales conversations.
• An outstanding communicator.
• Positive, energetic, and confident.
• A problem solver who takes initiative.
• Able to prioritize multiple responsibilities in a fast-paced environment.
• Passionate about developing people.
• Someone who leads with integrity and accountability.

Qualifications

Preferred qualifications include:

• 2 years of leadership or management experience.
• Proven success in sales, business development, retail management, hospitality, fitness, or customer service leadership.
• Experience hiring, coaching, and developing teams.
• Strong organizational and time-management skills.
• Comfortable using Google Workspace, Microsoft Office, and social media.
• CPR Certification (or willingness to obtain).

Experience working with children is a plus, but leadership, sales ability, and a passion for helping families are what matter most.

Why Join KidStrong?

You'll have the opportunity to:

• Lead a business that changes lives every day.
• Develop an incredible team.
• Build meaningful relationships in your community.
• Grow with an expanding organization that offers future leadership opportunities.
• Make a lasting impact on hundreds of local families.
• Top-performing General Managers will have opportunities to support new center openings, mentor future leaders, and grow into multi-unit leadership positions as we continue to expand throughout Central Pennsylvania and Maryland.

We offer:

• Competitive salary ($55,000–$60,000) Performance bonus opportunities that could equal up to $11,500 per year, making earning potential $56,000-$71,500 (based on experience and performance)
• Professional leadership development
• A fun, energetic, purpose-driven work environment
• Career advancement opportunities as our organization continues to grow

Additional Requirements

This position requires an active, hands-on leader who is comfortable coaching classes, demonstrating movements, standing for extended periods, and lifting up to 50 pounds when necessary.

Employment is contingent upon successfully completing all required pre-employment screenings, including background checks and any required clearances necessary to work with children.

KidStrong is committed to providing a safe, positive, and inclusive environment for every child and family. We seek team members who share our commitment to child safety, professionalism, exceptional customer service, and creating an outstanding experience for every member.

Ready to Lead?

If you're looking for more than just another management position—if you're ready to own results, develop people, grow a thriving business, and make a meaningful difference every day—we'd love to hear from you.

Apply today and help us continue changing the lives of kids and families throughout Central Pennsylvania.

Work Location: In person - Mechanicsburg PA