Director of First Impressions

We are opening a brand-new pediatric office in Fenton this coming January! We are looking for excellent people to add to our amazing staff. We do everything we can to maintain our amazing culture and provide outstanding benefits!

SPECIFIC DUTIES

Reception Management

• Open and close dental office according to office protocol
• Check the daily schedule for accuracy and provide schedule to dental team as appropriate
• Answer and respond to telephone calls with professionalism
• Review supplies for reception and submit orders via Amazon
• Schedules, Confirms, and reschedules Appointments
• Answers telephone in 3 rings or less
• Responds to text messages and online chats
• Greets all patients standing up
• Offers parent a drink, guides children to play area
• Manages Patient Records
• Manages Business Records
• Alerts clinical staff of patient arrival and status
• Processes Patient Insurance
• Maintains clean front office and children’s play area
• Assists with marketing activities

Patient Management

• Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility, oversee cleaning service schedule and duties, etc.)
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating health information
• Providing and documenting HIPAA Notice of Privacy Practices according to office policies and procedures
• Manage recall and inactive patient system
• Verify Medicaid monthly – switches at 1 of month
• Confirm upcoming appointments
• Ensure all documents are filled out 2 days before appointment
• Schedule patients for efficient use of doctor and staff time
• Check patient back up list to try to fill in cancellation and no-show appointment times
• Schedule follow-up appointments as directed

Records Management

• Gather and accurately record dental, medical and insurance information from patients
• Securely store and handle records in compliance with legal requirements, including HIPAA regulations
• Manage and update patient information via electronic health record system
• Arrange patient information (charts, x-rays, etc.) for the next day’s appointments
• Ensure all forms are completed for visit
• Track cases and referrals to and from other doctors

Insurance

• Keep patients’ insurance information up to date
• Verify insurance and ensure proper entry into Carestack, including frequencies, limitations, downgrading, and fee schedules
• Organize supporting materials for claim forms, such as radiographs or written narratives
• Coordinate Xrays and imaging to and from referring offices when necessary
• Ensure all codes for appointment are calculating at the proper fee schedule
• Ensure that all team members are aware and acknowledge frequencies and limitations such as sealants, fluoride, prophys, etc.
• Records insurance payments and applies them to patient accounts in Carestack

Communications

• Sort, organize and distribute mail
• Coordinate and send new patient and referral thank you notes
• Work with external vendor to coordinate automatic patient appointment and recall reminders
• Organize gift baskets and drop-offs to referring dentists

Schedule building

• Run reports for overdue and inactive patients, build phone and email campaigns to ensure a full schedule
• Organize community events to engage with parents and potential patients
• Maintain short call list and unscheduled treatment list in Carestack and ensure that daily production targets are achieved.

Office Participation

• Be an active participant in team meetings
• Perform other tasks as assigned by the office manager

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $22