Volunteer Engagement Program Manager

Position Overview

At Kids In Need Foundation, our volunteer partners do more than enrich our work – they ground us to our mission of providing essential support and supplies to under-resourced students and teachers. The Volunteer Engagement Manager position is an integral part of the Volunteer Engagement team, executing a best-in-class experience for volunteers at our Little Canada, Minnesota headquarters. This position requires experience managing a dynamic team in a fast-paced setting with proven exemplary customer service experience and excellent communication skills. This role fosters cross departmental collaboration in many ways including but not limited to; ensuring volunteer workflows directly support current supply chain and distribution schedules; coordinating volunteers to support the Teacher Resource Center; working with all departments to help lead skills-based opportunities; and creating opportunity for a volunteer to donor pipeline.

Key Responsibilities

Volunteer Strategy and Program Development

• Develop and implement a scalable volunteer recruitment and engagement strategy aligned with KINF’s mission and growth goals
• Identify opportunities to increase and expand volunteer participation across corporate, community, and individual audiences
• Build a structured volunteer program that supports both ongoing operations and special initiatives and events
• Track and analyze volunteer engagement metrics (participation, retention, impact) to inform program growth

Volunteer Experience and Engagement

• Serve as the primary point of contact for volunteers, creating a welcoming, mission-driven experience
• Design volunteer experiences that connect participants to KINF’s impact and deepen engagement
• Lead orientation and on-site engagement, ensuring volunteers understand their role in supporting students and teachers
• Build systems for communication, scheduling, and follow-up to strengthen long-term relationships

Event Coordination and Execution

• Plan and manage public and private group volunteer events, including corporate volunteer engagements
• Coordinate logistics for large-scale volunteer activities such as backpack builds, supply sorting, and packing events
• Ensure events are well-organized, efficient, and aligned with operational needs and timelines
• Collaborate with Impact Partnerships to support corporate engagement opportunities tied to volunteerism

Operations and Fulfillment Support

• Partner closely with Operations and Fulfillment teams to align volunteer activities with real-time inventory and distribution needs
• Support execution of supply packing, sorting, and distribution efforts through volunteer coordination
• Work with the Minnesota Teacher Resource Center team to ensure volunteers are effectively integrated into daily operations
• Translate operational needs into clear, actionable volunteer tasks

Cross-Functional Collaboration

• Collaborate with Impact Partnerships to support donor and corporate volunteer engagement opportunities
• Partner with Mission Impact to ensure volunteer work aligns with program priorities and community needs
• Coordinate with Marketing and Communications (as applicable) to share volunteer stories and impact
• Collaborate with Accounting and Finance to establish and manage department/team budget

Other duties

This job description is intended to describe the general nature and level of work performed and is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as needed to meet organizational needs.

Required Qualifications & Skills

• A combination of education and experience typically attained through bachelor’s degree and a minimum of 5-7 years’ experience in volunteer recruitment and management
• Proven experience leading and supervising a team in a mission driven organization
• Exceptional customer service, problem solving, and communication skills
• Possess a high degree of cultural awareness and respect
• Willingness to work occasional evening/weekend events and spend approximately 5-10% of work time attending volunteer engagement/management conferences/seminars
• Passion for KINF’s mission and commitment to creating meaningful community experiences
• Familiarity with volunteer management systems or CRM tools
• Experience collaborating across teams such as mission impact, operations, and partnerships

Physical Demands:

• Ability to lift and move up to typically up to 30 pounds, and spend time standing or moving throughout the volunteer area
• Moderate noise level
• May include extensive use of computer, keyboard and mouse
• Use pallet jack to move products around
• Ability to travel to events 2-3 times a year

Compensation & Benefits

Salary range:

• $55,000 - 65,000

Benefits:

• Health, dental, vision, basic life, and AD&D insurance
• 401(k) retirement with up to 5% match
• Paid time off (PTO), floating holidays, and 11 paid holidays

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $65,000