What are the responsibilities and job description for the Park team member position at Kids Empire?
Company Description Kids Empire is a rapidly growing network of over 100 spacious, clean indoor playgrounds across the U.S. designed for children of all ages to explore, climb, jump, run, build, slide, snack, and ride. The company’s mission is to create extraordinary experiences that spark imagination and offer families a welcoming space to build lasting memories together. Kids Empire focuses on safe, fun, and engaging play environments that encourage guests to “Play Big!” every day. While the company continues to expand, it maintains a playful, youthful spirit at the heart of its culture and operations.
Role Description The Park Team member role is a full-time, on-site position based at the Kids Empire location in Glen Allen, VA. In this role, the team member helps create a safe, clean, and fun environment by monitoring play areas, assisting guests, and ensuring all playground rules are followed. Daily responsibilities include welcoming and checking in guests, answering questions, providing information about activities and services, and supporting birthday parties and group events. The team member maintains cleanliness throughout the park, restocks supplies, and reports any safety or maintenance issues promptly. This role also involves handling basic point-of-sale transactions, working collaboratively with colleagues, and delivering friendly, attentive customer service to children and families.
Qualifications
Role Description The Park Team member role is a full-time, on-site position based at the Kids Empire location in Glen Allen, VA. In this role, the team member helps create a safe, clean, and fun environment by monitoring play areas, assisting guests, and ensuring all playground rules are followed. Daily responsibilities include welcoming and checking in guests, answering questions, providing information about activities and services, and supporting birthday parties and group events. The team member maintains cleanliness throughout the park, restocks supplies, and reports any safety or maintenance issues promptly. This role also involves handling basic point-of-sale transactions, working collaboratively with colleagues, and delivering friendly, attentive customer service to children and families.
Qualifications
- Customer service and guest relations skills, with the ability to interact positively and patiently with children, caregivers, and groups.
- Facility and safety awareness, including attention to cleanliness, basic safety procedures, and the ability to identify and report hazards.
- Teamwork and communication skills to collaborate effectively with coworkers and follow instructions from supervisors.
- Basic cash handling and point-of-sale operation skills, with reliability in managing simple transactions and receipts.
- Ability to stand, walk, bend, and move throughout the park for extended periods, and to assist with light lifting and cleaning tasks.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Prior experience in childcare, hospitality, retail, or recreational settings is beneficial but not required.
- Commitment to providing an inclusive, respectful, and welcoming environment for guests and team members of all backgrounds.