Front Desk Receptionist

Position Summary:

Days: Monday - Friday

Time: 2pm-6pm

Kids Can Community Center is a non-profit organization founded in 1908. Our mission is to educate, engage, and inspire children through early childhood care and out-of-school experiences.

The Receptionist position has the overarching responsibility of creating a welcoming, supportive, and safe environment by monitoring building access, greeting families and guests, answering and directing phone calls, managing student check in/check out, and receiving parent payments. This position reports directly to the Office Manager.

Essential Functions:

· Provide exceptional customer service through face to face and phone interactions.

· Maintain facility security by following safety procedures and controlling building access using security and controlled access systems.

· Greet, welcome, and direct guests to the appropriate person or area as soon as they arrive at our facility.

· Answer, screen, and forward incoming calls.

· Develop understanding of basic business functions to provide accurate information in-person and via phone.

· Supports continuity among work teams and team members by documenting and communicating actions, irregularities, and continuing needs.

· Perform and/or support staff in other clerical duties such as photocopying, photocopy trouble shooting, filing, and faxing.

· Contributes to team first environment by proactively supporting all business functions.

· Utilize ProCare student information software to support attendance tracking, childcare payments, and appropriate student releases to support program teams.

· Maintain working knowledge and understanding of student releases to ensure all children are released to the appropriate guardians.

· Maintain strict confidentiality with student and agency information.

· Receive payments and communicate balances with parents in accordance with agency policies and procedures.

Qualifications

· High School Diploma or GED (required).

· A valid driver’s license and reliable transportation is required. Hiring is contingent upon approval from the Nebraska Central Registry of Child Abuse and Neglect, Nebraska Adult Protective Services Registry.

· Have or obtain within 90 days CPR/First Aid certification.

Required Skills

· Customer focused, service-oriented attitude.

· Ability to learn and implements various software for student information management and facility security among others.

· Strict adherence to professional attitude and appearance.

· Excellent verbal and written communication skills.

· Ability to be resourceful and proactive when issues arise.

· Multitasking and time-management skills with the ability to prioritize tasks.

Ongoing/In-Service Requirements:

· Maintain active CPR/First Aid certification.

· Attend ongoing software trainings to maintain familiarity with updates and changes.

Physical & Mental Requirements:

· The receptionist is frequently required to operate a computer and file/retrieve documents. The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.

· Prolonged periods of sitting at a desk.

· Must be able to lift up to 15 pounds at a time.

Note: This is a general outline of the nature and level of work being performed and is not an exhaustive list of responsibilities, duties, and skills required.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee assistance program
• Paid time off
• Professional development assistance
• Referral program

Experience:

• Customer service: 2 years (Required)

Language:

• Bilingual (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16 - $17